How can you measure workflow inefficiencies with process performance?
Workflow inefficiencies are a common challenge for many organizations, especially when they have complex or dynamic processes that involve multiple stakeholders, resources, and tasks. Inefficient workflows can lead to wasted time, money, and energy, as well as lower customer satisfaction, quality, and productivity. How can you measure and identify the sources of workflow inefficiencies in your organization? One way is to use process performance indicators, which are metrics that track and evaluate how well your processes are achieving their goals and meeting the expectations of your customers and stakeholders. In this article, we will explain what process performance indicators are, how to choose and define them, how to collect and analyze them, and how to use them to improve your workflow efficiency.