How can you measure the timeliness of IT outsourcing deliverables?

1 Define clear and realistic expectations

The first step to measure the timeliness of IT outsourcing deliverables is to define clear and realistic expectations with the outsourcing provider. You should specify the scope, requirements, deliverables, milestones, deadlines, and acceptance criteria of the project in the contract. You should also align the expectations with the outsourcing provider's capabilities, resources, and processes. You should avoid vague, ambiguous, or unrealistic expectations that can lead to confusion, delays, or disputes.

2 Track and monitor progress

The second step to measure the timeliness of IT outsourcing deliverables is to track and monitor the progress of the project regularly. You should use a project management tool or a dashboard that can show you the status, completion, and quality of the deliverables, as well as the issues, risks, and changes that may affect the timeliness. You should also communicate frequently with the outsourcing provider to get updates, feedback, and reports on the progress. You should also verify and validate the deliverables before accepting them.

3 Evaluate and measure performance

The third step to measure the timeliness of IT outsourcing deliverables is to evaluate and measure the performance of the outsourcing provider based on the contract terms and the agreed-upon metrics. You should use a performance measurement system or a scorecard that can quantify and compare the actual and expected timeliness of the deliverables, as well as the impact on the project outcomes and the customer satisfaction. You should also review and analyze the performance data and identify the root causes of any deviations, delays, or failures.

5 Implement and follow up on corrective actions

The fifth step to measure the timeliness of IT outsourcing deliverables is to implement and follow up on corrective actions if there are any issues, problems, or disputes related to the timeliness of the deliverables. You should work with the outsourcing provider to resolve the issues as soon as possible and to prevent them from recurring. You should also document and report the corrective actions and their results. You should also review and revise the contract terms, expectations, and metrics if necessary.

6 Recognize and reward performance

The sixth and final step to measure the timeliness of IT outsourcing deliverables is to recognize and reward the performance of the outsourcing provider if they meet or exceed your expectations and requirements. You should acknowledge and appreciate the efforts and achievements of the outsourcing provider and their team. You should also provide incentives, bonuses, or referrals if applicable. You should also maintain a long-term and mutually beneficial relationship with the outsourcing provider and foster a culture of continuous improvement and excellence.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?