How can you measure the impact of interprofessional collaboration on patient satisfaction?

2 Choose your methods and tools

There are different methods and tools that you can use to measure the impact of IPC on patient satisfaction, depending on your goals, indicators, resources, and context. For example, you can use quantitative methods, such as surveys, questionnaires, and rating scales, to collect numerical data on patient satisfaction and clinical outcomes. You can also use qualitative methods, such as interviews, focus groups, and observations, to collect in-depth insights on patient experiences and perceptions. Some examples of tools that you can use are the Interprofessional Collaborative Practice Assessment Tool (IPCAT), the Patient Assessment of Chronic Illness Care (PACIC), and the Picker Patient Experience Questionnaire (PPEQ).

3 Collect and analyze your data

Once you have chosen your methods and tools, you need to collect and analyze your data in a systematic and ethical way. For example, you need to obtain informed consent from your patients, protect their privacy and confidentiality, and ensure the validity and reliability of your data. You also need to use appropriate statistical or thematic techniques to analyze your data and identify patterns, trends, and gaps. You can use software, such as Excel, SPSS, or NVivo, to help you with your data analysis.

4 Report and share your results

After you have analyzed your data, you need to report and share your results with your team members, patients, and other stakeholders. For example, you can use charts, graphs, tables, and narratives to present your results in a clear and concise way. You can also use stories, testimonials, and case studies to illustrate your results and highlight the benefits of IPC on patient satisfaction. You can use different formats and channels, such as reports, presentations, newsletters, and social media, to communicate your results and engage your audience.

5 Implement and monitor your changes

The final step in measuring the impact of IPC on patient satisfaction is to implement and monitor your changes based on your results. For example, you may need to adjust your IPC practices, policies, or protocols to address the issues or gaps that you identified in your data. You may also need to provide training, coaching, or mentoring to your team members to enhance their IPC skills and competencies. You can use tools, such as the Plan-Do-Study-Act (PDSA) cycle, to help you plan, test, evaluate, and sustain your changes. You can also use the same methods and tools that you used before to measure the impact of your changes and track your progress.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?