登录查看更多内容

How can you measure the cost of quality and identify areas for improvement?

由人工智能和领英社区提供技术支持

Quality is not only a competitive advantage, but also a key factor in reducing costs and increasing profitability. However, quality comes at a price, and you need to measure and manage the cost of quality (COQ) to optimize your performance. In this article, you will learn how to measure the COQ and identify areas for improvement using a four-step process.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 What is COQ?

COQ is the sum of all the costs associated with ensuring, maintaining, and improving the quality of a product or service. It includes two main categories: prevention costs and appraisal costs, which are the costs of avoiding or detecting defects, and failure costs, which are the costs of correcting defects. By measuring the COQ, you can identify the optimal level of quality that minimizes the total cost and maximizes the customer satisfaction.

添加您的观点

Jo?o Batista Pereira

Assistente de Contabilidade. Auxiliar Fiscal na Rufato Móveis.
举报内容
Uma defini??o bem simplificada de COQ é que custos da qualidade s?o os custos de se evitar, identificar e reparar os defeitos e erros detectados. Identificar e classificar os custos dentro destas categorias (preven??o, avalia??o, falha interna e falha externa) e compará-los com os investimentos feitos é um método interessante para a demonstra??o dos resultados. Conceitualmente, as quatro categorias devem sempre ter seus valores reduzidos, mas o custo de preven??o precisa ser aumentado para que os custos de n?o conformidade sejam reduzidos futuramente. Isso faz com que o método de COQ seja mais do que um esquema de apontamento de custos, ele se torna uma ferramenta para embasamento de investimentos financeiros

已翻译

赞

2 How to measure COQ?

Measuring the COQ requires a four-step process. First, you need to define the scope and objectives of the COQ measurement, and decide what products, services, processes, or departments you want to measure and what goals you want to achieve. Second, identify and classify all the activities and resources related to quality into one of the four COQ categories. Third, collect and analyze the data on costs and benefits of each COQ element, calculating the COQ ratios and indicators. You can use tools such as COQ reports, Pareto charts, or control charts for visualization and comparison. Lastly, identify root causes of defects and opportunities for improvement, prioritize and execute actions that will reduce failure costs and increase prevention and appraisal costs. Monitor and evaluate the results of improvement actions, adjusting them as needed.

添加您的观点

Jo?o Batista Pereira

Assistente de Contabilidade. Auxiliar Fiscal na Rufato Móveis.
举报内容
O Custo da Qualidade pode ser representado pela soma de dois fatores. O Custo da Boa Qualidade e o Custo da Má Qualidade é igual ao Custo da Qualidade, conforme representado na equa??o básica abaixo: · Custo da Qualidade = Custo da Boa Qualidade + Custo da Má Qualidade A equa??o Custo da Qualidade parece simples, mas na realidade é mais complexa. O Custo da Qualidade inclui todos os custos associados à qualidade de um produto de custos preventivos destinados a reduzir ou eliminar falhas, custos de controles de processo para manter os níveis de qualidade e os custos relacionados a falhas internas e externas.

已翻译

赞

3 What are the benefits of measuring COQ?

Measuring the COQ can provide a number of advantages, such as improving your product and service quality, reducing waste and errors, and saving money. Additionally, it can help you align your quality goals with your business objectives and customer expectations. Moreover, it can create a culture of continuous improvement and learning that empowers employees and stakeholders. All of these benefits contribute to increased customer satisfaction and loyalty, productivity, efficiency, profitability, and competitiveness.

添加您的观点

Jo?o Batista Pereira

Assistente de Contabilidade. Auxiliar Fiscal na Rufato Móveis.
举报内容
O uso efetivo e a implementa??o da metodologia de Custo da Qualidade permitem que uma organiza??o me?a com precis?o a quantidade de recursos que est?o sendo usados para Custo da Boa Qualidade e Custo da Má Qualidade. Com essas informa??es valiosas, a organiza??o pode determinar onde alocar recursos para melhorar a qualidade do produto e o resultado final. Para ilustrar melhor o valor do custo da qualidade, veja o seguinte exemplo. O nome da empresa foi alterado, mas o conteúdo representa eventos e resultados reais.

已翻译

赞

4 What are the challenges of measuring COQ?

Measuring the COQ can also pose some challenges, such as defining and standardizing the COQ elements and categories across the organization, collecting and analyzing reliable and valid data, allocating resources for COQ measurement and improvement activities, communicating and reporting the results and actions, and overcoming resistance to change. Ensuring consistency, accuracy, visibility, accountability, engagement, and commitment are all necessary for successful COQ measurement.

添加您的观点

5 How to overcome the challenges of measuring COQ?

To successfully measure and improve the COQ, it is important to create a clear and realistic COQ measurement plan, and define the roles and responsibilities of the COQ team and stakeholders. Additionally, you should use a systematic and structured approach to measure and improve the COQ, applying the appropriate tools and techniques. Integrating the COQ measurement and improvement activities with your existing quality management system and processes is also necessary. Furthermore, providing adequate training and support to the COQ team and stakeholders, as well as involving them in decision-making and implementation is key. Lastly, celebrating successes and sharing lessons learned and best practices will help ensure success.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Corporate Accounting

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you measure the cost of quality and identify areas for improvement?

1

2

3

4

5

6

1 What is COQ?

2 How to measure COQ?

3 What are the benefits of measuring COQ?

4 What are the challenges of measuring COQ?

5 How to overcome the challenges of measuring COQ?

6 Here’s what else to consider

Corporate Accounting

给文章评分

感谢您的反馈

更多Corporate Accounting相关文章

更多相关阅读内容