登录查看更多内容

How can you manage staff to ensure a positive event experience?

由人工智能和领英社区提供技术支持

Managing staff is a crucial aspect of event planning and management, as it can make or break the overall experience of your guests, clients, and partners. Whether you are organizing a conference, a wedding, a gala, or any other type of event, you need to ensure that your staff are well-trained, motivated, and coordinated to deliver a high-quality service. Here are some tips on how to manage staff to ensure a positive event experience.

此文章中的业界达人

由社区从 9 条内容中精选。了解更多

1 Hire the right people

The first step is to hire staff who have the skills, attitude, and personality that match your event goals and vision. Depending on the size, complexity, and nature of your event, you may need different types of staff, such as hosts, servers, bartenders, security, technicians, entertainers, and so on. Look for staff who have relevant experience, qualifications, and references, as well as a positive and professional demeanor. You may also want to conduct interviews, background checks, and trials to assess their suitability and reliability.

添加您的观点

Waldin Duran, CHIA

Director de Ventas & Marketing | Gerente General | Influencer Hotelero | Innovación con Inteligencia Artificial Generativa | Keynote Speaker | Liderazgo en Operaciones Hotel
举报内容
For a positive event experience, start by assembling a team that resonates with your event's essence. Each role, from hosts to technicians, requires individuals not just with the right skills but also with attitudes and personalities that align with your vision. Prioritize candidates who bring relevant experience and a professional, positive demeanor. Use interviews, background checks, and trial runs as tools to gauge their fit and reliability. This careful selection ensures your staff not only meets technical needs but also enhances the event's atmosphere, contributing to a memorable and successful experience for everyone involved. The right team transforms good events into unforgettable ones.

已翻译

赞
Ivan A.

CEO @ Roitels Inc. | Specializing in Hospitality Technology | Expert in Revenue management and AWS |Passionate about Enhancing Customer Experience in Hostel Chains and Independent Hostels through Technological Innovation
举报内容
Hospitality management is all about creating memorable experiences, and hiring the right people is the first step in achieving that. Picture this: You're hosting a corporate retreat at a beachside resort. The success of this event depends on the team's ability to cater to the needs of 200 executives. You wouldn't hire just anyone—you need staff with a deep understanding of luxury service, a passion for hospitality, and the ability to work under pressure. For instance, your host should be charming enough to mingle with CEOs and ensure they feel welcome, while your servers should be skilled in delivering gourmet meals to each executive's taste. And let's not forget the bartender, who should know his way around an impressive wine list.

已翻译

赞
Albert Ouma

Seasoned hotelier and Banquet Manager, creating unforgettable events with exceptional service.
举报内容
To manage staff for a positive event, clearly communicate roles, provide training and support, foster teamwork, address issues promptly, lead by example, and gather feedback for continuous improvement.

已翻译

赞

加载更多内容

2 Train and brief your staff

Once you have hired your staff, you need to train and brief them on the specifics of your event, such as the schedule, the venue, the guests, the expectations, the rules, and the contingency plans. You may want to provide them with written manuals, videos, or online courses that cover the essential information and procedures. You may also want to conduct face-to-face or virtual meetings, workshops, or rehearsals to familiarize them with the event details and their roles and responsibilities. Make sure your staff have a clear understanding of what they need to do, how they need to do it, and why they need to do it.

添加您的观点

Cristina Imperial Carl
举报内容
Training is where the rubber meets the road. The quality of your training will determine the outcome of service. Your team will be at different levels and meeting them where they are is the greatest challenge. Having a robust training program is key to prepare for an event and then communicating and briefing them with event details is what will truly ensure great service.

已翻译

赞

3 Communicate and coordinate with your staff

Communication and coordination are key to ensuring that your staff work as a team and deliver a smooth and seamless service. You may want to use various tools and channels to communicate and coordinate with your staff, such as phone calls, emails, texts, apps, radios, or headsets. You may also want to assign a leader or a supervisor for each staff group or department, who can oversee their performance, provide feedback, and solve any issues or problems. You may also want to have regular check-ins, updates, and debriefs with your staff to monitor their progress, address any concerns, and celebrate any achievements.

添加您的观点

Cristina Imperial Carl
举报内容
Communicating and coordinating cannot be overstressed. Coordination and giving the team the tools they need to be more efficient and effective are key to a smooth flow and a high level of service. There will always be unexpected hiccups. But preparation for the unexpected is important.

已翻译

赞

4 Motivate and reward your staff

Motivation and reward are important to keep your staff engaged, enthusiastic, and loyal. You may want to use various methods and incentives to motivate and reward your staff, such as praise, recognition, bonuses, tips, gifts, or referrals. You may also want to create a positive and supportive work environment, where your staff feel valued, respected, and appreciated. You may also want to encourage your staff to have fun, enjoy their work, and interact with each other and the guests.

添加您的观点

加载更多内容

5 Evaluate and improve your staff

The final step is to evaluate and improve your staff based on their performance, feedback, and outcomes. You may want to use various measures and indicators to evaluate your staff, such as customer satisfaction, sales, ratings, reviews, or complaints. You may also want to collect feedback from your staff, your guests, your clients, and your partners, using surveys, interviews, or testimonials. You may also want to analyze the strengths, weaknesses, opportunities, and threats of your staff, and identify any areas for improvement, learning, or development. You may also want to thank your staff for their hard work, and share your results, insights, and lessons learned with them.

添加您的观点

加载更多内容

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Ivan A.

CEO @ Roitels Inc. | Specializing in Hospitality Technology | Expert in Revenue management and AWS |Passionate about Enhancing Customer Experience in Hostel Chains and Independent Hostels through Technological Innovation
举报内容
Keep in mind to hire wisely. Look for people with relevant experience, qualifications and a positive attitude. Don't hesitate to conduct extensive interviews and background checks. At the end of the day, your event's reputation is just as valuable as customer satisfaction.

已翻译

赞

Hospitality Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you manage staff to ensure a positive event experience?

1

2

3

4

5

6

1 Hire the right people

2 Train and brief your staff

3 Communicate and coordinate with your staff

4 Motivate and reward your staff

5 Evaluate and improve your staff

6 Here’s what else to consider

Hospitality Management

给文章评分

感谢您的反馈

更多Hospitality Management相关文章

更多相关阅读内容

How can you manage staff to ensure a positive event experience?

1

2

3

4

5

6

1 Hire the right people

2 Train and brief your staff

3 Communicate and coordinate with your staff

4 Motivate and reward your staff

5 Evaluate and improve your staff

6 Here’s what else to consider

Hospitality Management

给文章评分

感谢您的反馈

查看其他技能