How can you manage a situation where an interviewee becomes defensive after receiving feedback?

1 Stay Calm

When an interviewee becomes defensive, it's crucial to maintain your composure. Your ability to remain calm and collected sets the tone for the conversation. Responding to defensiveness with patience and empathy can help deescalate the situation. Remember, the interviewee's reaction is not a personal attack but rather a natural human response to perceived criticism. By keeping your emotions in check, you demonstrate professionalism and create a space where open, honest communication can resume.

2 Listen Actively

Active listening is paramount when dealing with a defensive interviewee. Give them the floor to express their concerns fully without interruption. By doing so, you not only show respect for their perspective but also gain insight into the root of their defensiveness. This understanding can guide you in addressing their concerns more effectively. Furthermore, active listening can often diffuse tension as the interviewee feels heard and validated, which can lead to a more receptive attitude towards the feedback.

4 Reframe Feedback

If defensiveness persists, consider reframing your feedback. Instead of pointing out what went wrong, focus on potential areas for improvement and suggest actionable steps. This approach shifts the conversation from past mistakes to future possibilities, which can be more inspiring and less threatening for the interviewee. Highlighting strengths alongside areas for development can also balance the feedback and reinforce the interviewee's confidence.

5 Offer Support

Offering support to a defensive interviewee can transform the dynamic of the feedback session. Let them know that you are available to assist with any challenges they may face in addressing the feedback. Whether it's providing resources, mentoring, or simply being open to further discussion, your support can encourage the interviewee to engage with the feedback constructively. It shows that you are invested in their success, which can help build trust and reduce defensiveness.

6 Follow Up

Following up after the initial feedback session can be beneficial, especially if the interviewee was defensive. A follow-up conversation allows you to check in on their progress and address any lingering concerns. It also provides an opportunity to reinforce the positive aspects of their interview performance and the value of ongoing professional development. A thoughtful follow-up can leave a lasting positive impression and demonstrate your commitment to their growth.