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How can you manage resistance to change in a Lean TQM implementation?

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Lean manufacturing is a philosophy and a set of tools that aim to eliminate waste, improve quality, and increase customer satisfaction. Total quality management (TQM) is a complementary approach that focuses on continuous improvement, employee involvement, and customer feedback. Together, they form a powerful framework for enhancing organizational performance and competitiveness.

However, implementing lean TQM is not a simple task. It requires a significant change in the culture, processes, and mindset of the organization and its stakeholders. Resistance to change is a common and natural reaction that can hinder or derail the success of lean TQM initiatives. Therefore, managing resistance to change is a critical skill for lean TQM leaders and practitioners.

In this article, we will discuss how you can manage resistance to change in a lean TQM implementation. We will cover the following topics:

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Giuliana Pamplona

Especialista em Gest?o e Melhoria Contínua na Indústria | TPM | 5S | Kaizen | Estratégia | Gest?o da Rotina |…

1 Why resistance occurs

Resistance to change can occur for various reasons, such as fear of the unknown, loss of control, perceived threats to status or security, lack of trust or communication, conflicting interests or values, or inertia and habit. Resistance can manifest in different ways, such as denial, anger, avoidance, passive-aggression, or sabotage. Understanding the sources and signs of resistance can help you anticipate and address it effectively.

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Rodrigo Moreira

Especialista em Melhoria Contínua | Master Black Belt Lean Six Sigma | Líder de Projetos e Processos | Solu??o de Problemas | Padroniza??o | Engenheiro de Melhoria Contínua
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Muitas vezes a resistência ocorre pelo desconhecido e pelo hábito estar ligado ao "Sempre fizemos assim", mas ao desenvolver pessoas na habilidade de enxergar desperdícios, melhorar a seguran?a e identificar oportunidades de melhorar como o trabalho é feito, sempre priorizando as ideias de quem faz o trabalho, a mudan?a ocorre e a resistência se torna assistência. ________ Often, resistance arises from the unknown and the habit being tied to "We've always done it this way." However, by developing people in the ability to see waste, improve safety, and identify opportunities to enhance how work is done—always prioritizing the ideas of those performing the work—change occurs, and resistance turns into assistance.

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Sibtain Abbas

Lean Manufacturing & Operational Excellence
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Any organisational transformation, including the application of Lean Total Quality Management (TQM) principles, frequently involves managing opposition to change. Explain the benefits of Lean TQM and the reasoning behind the shift in plain language. Educate staff members on Lean TQM concepts through training sessions. Form a special change management team to oversee the execution. Start with smaller-scale pilot projects to introduce Lean TQM. Provide tools and assistance to staff members so they can learn new skills or hone their current ones.

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Marcello Soares

CEO & Founder - Labone Consultoria e Treinamentos | Lean Six Sigma Master Black Belt | Renowned Lean Manufacturing & Continuous Improvement Voice | Leadership Development Expert
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Na gest?o da resistência à mudan?a durante uma implementa??o de TQM Lean, adoto uma abordagem abrangente que envolve a comunica??o eficaz, a cria??o de uma vis?o compartilhada e a promo??o da participa??o ativa dos colaboradores. Utilizo ferramentas como o Modelo ADKAR para avaliar e abordar as necessidades individuais de mudan?a, identificando lacunas nas habilidades, conhecimentos e atitudes. Além disso, aplico o método Kaizen para incentivar melhorias contínuas em pequenos passos, garantindo que a mudan?a seja incremental e mais facilmente assimilada pela equipe.

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2 How to assess resistance

Before you can manage resistance, you need to assess its level and impact. You can use different methods to measure and monitor resistance, such as surveys, interviews, focus groups, observations, or feedback mechanisms. You can also use tools such as the force field analysis or the stakeholder analysis to identify the driving and restraining forces for change, and the key influencers and opponents of the change. By assessing resistance, you can determine its severity, scope, and root causes.

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3 How to prevent resistance

One of the best ways to manage resistance is to prevent it from happening in the first place. You can do this by involving and engaging the stakeholders in the change process, from planning to execution. You can also communicate the vision, benefits, and expectations of the change clearly and frequently, and provide adequate information and training to reduce uncertainty and anxiety. Moreover, you can align the change with the organizational culture and values, and create a sense of urgency and commitment to the change.

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4 How to overcome resistance

Despite your best efforts, some resistance may still occur during the change process. In this case, you need to overcome it by using different strategies, depending on the situation and the type of resistance. You can use persuasion and education to address rational or informational resistance, and provide evidence and examples to support the change. You can use participation and collaboration to address emotional or relational resistance, and involve the resisters in decision-making and problem-solving. You can use negotiation and compromise to address political or interest-based resistance, and offer incentives or concessions to the resisters. You can also use coercion and sanction to address behavioral or intentional resistance, and enforce consequences or penalties for non-compliance.

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Giuliana Pamplona

Especialista em Gest?o e Melhoria Contínua na Indústria | TPM | 5S | Kaizen | Estratégia | Gest?o da Rotina | Consultoria | Mentoria | Treinamento | Instrutora TPM#203 | Oriento você na jornada da Excelência
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Com mais de 19 anos de implanta??o de TPM e WCM, conseguir quebrar a resistência aplicando as seguintes táticas: - Capacita??o e desenvolvimento das pessoas nos método lean e em suas ferramentas - Mostrar para as pessoas os objetivos da implanta??o do lean e quais os benefícios para vida pessoal e profissional - Reconhecer as pessoas que se destacaram na aplica??o das ferramentas - Criar uma rela??o de confian?a entre líderes e liderados de modo que as pessoas n?o se sintam amea?adas pela implanta??o do lean

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5 How to sustain change

Managing resistance is not a one-time event, but an ongoing process. You need to sustain the change by reinforcing and rewarding the desired behaviors and outcomes, and providing continuous feedback and support. You also need to monitor and evaluate the change results, and make adjustments and improvements as needed. Furthermore, you need to celebrate and share the success stories and best practices, and embed the change into the organizational culture and systems.

Managing resistance to change is a vital skill for lean TQM implementation. By following these tips, you can increase the likelihood of achieving your lean TQM goals and creating a culture of excellence and innovation.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Livia Clepardi

Gest?o de Portfólio | Lean Strategy | Gest?o de Mudan?a - GMO | Transforma??o Digital | Product Management | Agile Coach | Scrum Master | Team Leader
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Com base na minha experiência, destaco a necessidade de adaptar estratégias à cultura organizacional única durante a implementa??o do TQM Lean. Transparência e comunica??o aberta foram essenciais em um caso específico, dissipando temores e facilitando a transi??o. A cria??o de histórias de sucesso internas também se mostrou crucial, inspirando outros a abra?ar a mudan?a. Incorporar esses insights n?o apenas superou a resistência inicial, mas também estabeleceu uma base duradoura para uma cultura de excelência e inova??o.

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How can you manage resistance to change in a Lean TQM implementation?

1

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3

4

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6

1 Why resistance occurs

2 How to assess resistance

3 How to prevent resistance

4 How to overcome resistance

5 How to sustain change

6 Here’s what else to consider

Lean Manufacturing

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How can you manage resistance to change in a Lean TQM implementation?

1

2

3

4

5

6

1 Why resistance occurs

2 How to assess resistance

3 How to prevent resistance

4 How to overcome resistance

5 How to sustain change

6 Here’s what else to consider

Lean Manufacturing

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