ç™»å½•æŸ¥çœ‹æ›´å¤šå†…å®¹

How can you manage disagreements over product delivery dates?

ç”±äººå·¥æ™ºèƒ½å’Œé¢†è‹±ç¤¾åŒºæä¾›æŠ€æœ¯æ”¯æŒ

As a sales manager, you may face situations where your customers and your production team have different expectations about when a product will be delivered. This can lead to frustration, dissatisfaction, and even lost sales if not handled properly. How can you manage disagreements over product delivery dates and ensure a positive outcome for everyone involved? Here are some tips to help you navigate this common sales conflict.

æ¤æ–‡ç« ä¸çš„ä¸šç•Œè¾¾äºº

ç”±ç¤¾åŒºä»Ž 4 æ¡å†…å®¹ä¸ç²¾é€‰ã€‚äº†è§£æ›´å¤š

ç†ŠåŒèŠ

CHREDSUN é¦–å¸æ‰§è¡Œå®˜ | å¯å†ç”Ÿèƒ½æºè§£å†³æ–¹æ¡ˆä¸“å®¶ | 500+ å…¨çƒé¡¹ç›® | ä¾¿æºå¼èƒ½æº | é“…é…¸ç”µæ± ä¿®å¤æ¶² | åˆ›æ–°å¤ªé˜³èƒ½ç”µæ± | æµ·æ°´ç¯ | æ°´å‘ç”µæœº
Triveni Sidnaik

Assistant General Manager- Closing at Shriram Properties | MBA in International Business| ex-Godrej | ex- SPRE
Lucia Fabrizio

A Work In Progress ??

1 Understand the root cause

The first step to resolving any disagreement is to understand why it exists in the first place. Is there a mismatch between what the customer was promised and what the production team can deliver? Is there a delay or a problem in the supply chain, the quality control, or the logistics? Is there a change in the customer's needs or preferences that affects the delivery date? By identifying the root cause of the disagreement, you can communicate more effectively with both parties and find a suitable solution.

æ·»åŠ æ‚¨çš„è§‚ç‚¹

Triveni Sidnaik

Assistant General Manager- Closing at Shriram Properties | MBA in International Business| ex-Godrej | ex- SPRE
ä¸¾æŠ¥å†…å®¹
1. *Open Communication*: Initiate a conversation with the supplier or customer to understand their concerns. 2. *Review Contract*: Refer to the sales contract or agreement to clarify terms and obligations regarding delivery dates. 3. *Flexible Solutions*: Be open to negotiation and explore flexible options that can accommodate both parties' needs. 4. *Document Changes*: If a resolution is reached, document any changes to the delivery schedule in writing, and have both parties sign off on the agreement. 5. *Mitigate Future Disputes*: Implement measures to prevent similar issues in the future, such as clearer contract terms or improved communication. 6. *Mediation or Arbitration*

å·²ç¿»è¯‘

èµž

2 Communicate clearly and empathetically

The second step to managing disagreements over product delivery dates is to communicate clearly and empathetically with both the customer and the production team. You need to acknowledge their concerns, expectations, and emotions, and avoid blaming, criticizing, or making false promises. You also need to explain the situation, the reasons, and the options in a simple and transparent way. By communicating clearly and empathetically, you can build trust, rapport, and understanding with both parties and prevent further escalation of the conflict.

æ·»åŠ æ‚¨çš„è§‚ç‚¹

ç†ŠåŒèŠ

CHREDSUN é¦–å¸æ‰§è¡Œå®˜ | å¯å†ç”Ÿèƒ½æºè§£å†³æ–¹æ¡ˆä¸“å®¶ | 500+ å…¨çƒé¡¹ç›® | ä¾¿æºå¼èƒ½æº | é“…é…¸ç”µæ± ä¿®å¤æ¶² | åˆ›æ–°å¤ªé˜³èƒ½ç”µæ± | æµ·æ°´ç¯ | æ°´å‘ç”µæœº
ä¸¾æŠ¥å†…å®¹
Partnering with other companies in the solar power storage and solar lights industry can bring many benefits, including cost savings, expanded market reach, access to technology and expertise, innovation, and resilience. By collaborating with other companies, you can stay ahead of the competition and provide better solutions to your customers.

å·²ç¿»è¯‘

èµž

3 Negotiate a win-win solution

The third step to managing disagreements over product delivery dates is to negotiate a win-win solution that satisfies both the customer and the production team. You need to explore the alternatives, the trade-offs, and the benefits of each option, and involve both parties in the decision-making process. You also need to be flexible, creative, and realistic about what can be achieved and what can be compromised. By negotiating a win-win solution, you can deliver value, satisfaction, and loyalty to both parties and maintain a long-term relationship.

æ·»åŠ æ‚¨çš„è§‚ç‚¹

Hussein Al Lawati

I can help you grow your business
ä¸¾æŠ¥å†…å®¹
Negotiating a win-win solution is essential for managing disagreements over product delivery dates. By actively involving both the customer and the production team in the decision-making process, you can ensure that their concerns and priorities are considered. This approach fosters a sense of collaboration and mutual understanding. To ensure that budget constraints do not affect the situation, focus on creative problem-solving and resource optimization. Look for ways to improve efficiency and make the most of available resources to meet delivery deadlines. By doing so, you can maintain a positive working relationship without compromising quality or customer satisfaction.

å·²ç¿»è¯‘

èµž

4 Follow up and monitor the progress

The fourth step to managing disagreements over product delivery dates is to follow up and monitor the progress of the solution. You need to confirm the agreement, the expectations, and the responsibilities in writing, and keep both parties updated on the status, the milestones, and the challenges. You also need to provide feedback, support, and recognition to both parties, and address any issues or changes that may arise along the way. By following up and monitoring the progress, you can ensure the quality, the timeliness, and the consistency of the delivery.

æ·»åŠ æ‚¨çš„è§‚ç‚¹

5 Learn and improve from the experience

The fifth step to managing disagreements over product delivery dates is to learn and improve from the experience. You need to evaluate the results, the feedback, and the lessons learned from the situation, and identify the strengths, the weaknesses, and the opportunities for improvement. You also need to implement the changes, the best practices, and the recommendations that can help you prevent or reduce future disagreements over product delivery dates. By learning and improving from the experience, you can enhance your skills, your processes, and your performance as a sales manager.

æ·»åŠ æ‚¨çš„è§‚ç‚¹

6 Hereâ€™s what else to consider

This is a space to share examples, stories, or insights that donâ€™t fit into any of the previous sections. What else would you like to add?

æ·»åŠ æ‚¨çš„è§‚ç‚¹

Lucia Fabrizio

A Work In Progress ??
ä¸¾æŠ¥å†…å®¹
One thing I've always found helpful is having a centralised space for all the info concerning the product roadmap, from dates to collaterals (both client facing and internal) to the why behind those releases. This is the very first step although often overlooked. What I see missing most of the time is actual clarity around expectations, as well as instruments (eg talk tracks, one pagers, else) to deliver the right message to prospects and clients and set the right expectations with them too.

å·²ç¿»è¯‘

èµž

Sales Management

+ å…³æ³¨

ç»™æ–‡ç« è¯„åˆ†

å¾ˆæ£’ ä¸å¤ªå¥½

ä¸¾æŠ¥æ¤æ–‡ç«

æŸ¥çœ‹å…¨éƒ¨

How can you manage disagreements over product delivery dates?

1

2

3

4

5

6

1 Understand the root cause

2 Communicate clearly and empathetically

3 Negotiate a win-win solution

4 Follow up and monitor the progress

5 Learn and improve from the experience

6 Hereâ€™s what else to consider

Sales Management

ç»™æ–‡ç« è¯„åˆ†

æ„Ÿè°¢æ‚¨çš„åé¦ˆ

æ›´å¤šSales Managementç›¸å…³æ–‡ç«

æ›´å¤šç›¸å…³é˜…è¯»å†…å®¹

How can you manage disagreements over product delivery dates?

1

2

3

4

5

6

1 Understand the root cause

2 Communicate clearly and empathetically

3 Negotiate a win-win solution

4 Follow up and monitor the progress

5 Learn and improve from the experience

6 Hereâ€™s what else to consider

Sales Management

ç»™æ–‡ç« è¯„åˆ†

æ„Ÿè°¢æ‚¨çš„åé¦ˆ

æŸ¥çœ‹å…¶ä»–æŠ€èƒ½

æ„Ÿè°¢æ‚¨çš„åé¦ˆ