How can you make your digital authentication system user-friendly for healthcare providers?

2 Implement single sign-on (SSO)

Single sign-on (SSO) is a technique that allows a user to log in once and access multiple systems or services without having to enter credentials again. It can improve the user experience and productivity of healthcare providers who need to switch between different applications and devices frequently. It can also enhance the security and compliance of your digital authentication system by reducing the number of passwords that need to be managed and stored. However, SSO also has some risks and challenges, such as dependency, complexity, and compatibility. You should ensure that your SSO solution is reliable, scalable, and interoperable with your existing systems and services.

3 Provide multi-factor authentication (MFA)

Multi-factor authentication (MFA) is a technique that requires a user to provide two or more pieces of evidence to prove their identity, such as something they know (e.g., password), something they have (e.g., token), or something they are (e.g., biometric). It can increase the security and trust of your digital authentication system by adding an extra layer of protection against unauthorized access or fraud. It can also help you comply with the industry standards and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA). However, MFA can also affect the user experience and satisfaction of healthcare providers who may find it cumbersome or time-consuming to complete multiple steps of verification. You should balance the level of security and convenience of your MFA solution and provide clear and easy instructions for your users.

4 Customize your authentication policies

Authentication policies are the rules and settings that define how your digital authentication system works, such as who can access what, when, where, and how. You can customize your authentication policies to suit the needs and preferences of your healthcare providers and your organization. For example, you can set different levels of authentication for different types of systems or services, such as requiring biometric or MFA for high-risk or sensitive data, and allowing password or SSO for low-risk or general data. You can also set different time limits or locations for authentication, such as requiring re-authentication after a certain period of inactivity or restricting access from certain devices or networks. You should review and update your authentication policies regularly and communicate them clearly to your users.

5 Test and improve your authentication system

Testing and improving your authentication system is an ongoing process that can help you identify and fix any issues or gaps that may affect the performance, security, or usability of your system. You should conduct regular tests and audits of your authentication system to ensure that it meets the technical and functional requirements and standards. You should also collect and analyze feedback and data from your users to measure their satisfaction and behavior. You should use the results of your tests and feedback to make improvements and enhancements to your authentication system, such as adding new features, fixing bugs, or simplifying processes.