How can you make stakeholders feel valued and heard during dialogues?

First and foremost, do your research well so that you make them believe in your efforts and have trust in you Address their concerns in a brief manner without beating about the bush or misleading Be honest and ready to accept if you need clarity on something and tell them you would check and reply back later Be genuine

It is essential to prepare thoroughly if you want stakeholders to feel heard and respected. First and foremost, examine their points of view, foresee their worries, and modify your message to suit their particular requirements. Secondly, Engage them in conversation by listening intently, soliciting their opinions, and incorporating their comments. To foster a cooperative and welcoming conversation, be kind, acknowledge their contributions, and express a sincere interest in their viewpoints.

Of course, a discussion at eye level is extremely important. What can also be crucial is to exchange ideas in a neutral environment. Many critical stakeholders, especially some NGOs, feel very uncomfortable in a corporate environment. In this case, the location alone is not a good start for a promising dialogue.

Un diálogo n?o se consuma somente em palavras ao vento. Necessariamente precisamos estar alinhados com as expectativas e experiências alheias para que ent?o, possamos estar em um ponto comum. N?o se pode estar buscando somente seus pontos como estratégia definida para iniciar ou ter como objetivo. Estar aberto novas vis?es pode sim ser um processo de ganha ganha perfeito.

Em terceiro lugar, também acredito que, além de entender para quem você está falando, é importante prever como o seu público pode interagir nesse diálogo. As pessoas conseguem perceber quando algo foi pensado para a participa??o delas ou n?o... A organiza??o do local, a linguagem dos materiais, a forma de falar, tudo isso comunica essa inten??o e pode aproximar ou afastar as pessoas.

Demonstre que suas a??es s?o genuínas. Tenho a impress?o de que todo mundo está cansado de falsas promessas e palavras no gerúndio. Aposte na simplicidade, na clareza e objetividade, levando as informa??es que s?o relevantes para o seu público de forma clara e transparente, dentro do que foi proposto como objetivo.

Listening with the intention to learn is one of the most impactful ways to make your stakeholders feel heard! More often than not, in our daily communication, we are speaking (or listening) with intention to respond, rather than listening to understand. This is even more important if you are in a discussion with a stakeholder that may not be 100% aligned. Next time try to find common ground and start from a place where you can agree, then dig in to where your differences are, with an objective to understand the “why”. This will help lay the ground work for joint collaboration and understanding.

Active listening helps. Hear them out and then map it to what they want. Before the meeting, preparations and research helps. During the meeting ensure that you are capturing all the requirements well. Let the stakeholders know what is possible and what is not so that things are clear. Leave no ambiguities. Please don't commit to things which are not possible. Summarize the asks so that its clear. Have review meetings and agree on timelines. Be ready to make changes if things are not falling in place. Please go into details so that things are not missed out. Open and transparent discussions always helps.

Creating a space where people feel psychologically safe to share ideas, experiences, and viewpoints is critical. Demonstrate that you are interested in hearing what they have to say and that their perspectives are valued, even if you disagree. Do not judge, disparage, or interrupt - validate what is being shared in the dialogue as a meaningful contribution.

There is nothing like going well prepared prior to the stakeholder meeting. Understand the pressing problems the stakeholders facing. Value time whenever you meet the stakeholder. Scan the business environment and adapt to provide tangible solutions. Make a lasting impression with the stakeholder so next time there is another problem to solve you are the first person to come to their mind.

Ecouter les mots exprimés et non exprimés. Observer l'attitude, la communication non verbale. L'adage "qui ne dit mot consent" est faux. Beaucoup de personnes adoptent le silence par peur d'être incompris, de ne pas "faire de problèmes" ou perte de motivation. Il faut aller chercher les personnes qui n'osent pas s'exprimer car souvent, beaucoup d'informations peuvent être décelées.

Stakeholders like you to reflect their contributions and seek clarity in engagements to show that you are really hearing them. -The minutes of the meeting must reflect their inputs - In feedback meetings, reflect on their submissions and respond to each one so that they can see you considered them and that they didn't just waste their time - Adopt inputs that are viable in your plans and show them how their inputs have contributed to the project plan. One thing that I find contributes to stakeholder trust in engagement, is if it is conducted based on the principles of Courageous conversations, everybody feels like they are equal and they are respected and you are not being defensive, and judgment is reserved. Key to greater trust

Dê retorno. Fale sobre os próximos passos e fa?a! Nada mais frustante para alguém do que acreditar que algo será feito e esse algo n?o acontece. é importante sensibilizar as áreas internas que poder?o ter demandas oriundas desse diálogo para que saibam que o trabalho é conjunto e que todos tem responsabilidade na constru??o da confian?a na rela??o entre a empresa e seus steakeholders.

Before anything, management and board need to understand who their relevant stakeholders are. A materiality assessment can help to identify relevant issues to the organisation and the impact on respective stakeholders.

From my experience facilitating conversations I like to think of this as a bit like conducting an orchestra. Sometimes you need to let the brass and percussion sections make a loud sound for a period of time to feel valued / heard. Then you need to find a space to pause and provide space to bring out the strings and the woodwind, who may not have been heard. You need to bring out and acknowledge all contributions from around the orchestra as well as the value of the music they produce together.

Em minha prática, considero fundamental proximidade, acolher dúvidas, inquieta??es e anseios de maneira aberta. Ao criar um ambiente leve e seguro, as pessoas se sentem mais à vontade para compartilhar suas opini?es de maneira autêntica. Além disso, comentários que mostram aten??o às contribui??es do grupo s?o uma forma poderosa de fortalecer esse ambiente de valoriza??o e escuta ativa. Somado a isso, vejo como fundamental garantir que todos se sintam incluídos, promovendo um senso coletivo de pertencimento ao processo.