How can you make client service training more memorable?

2 Incorporate interactivity and feedback

Another way to make your training more memorable is to incorporate interactivity and feedback throughout your sessions. Interactivity and feedback can help you engage your learners, check their understanding, and reinforce their learning. They can also help you create a collaborative and supportive learning environment. To incorporate interactivity and feedback effectively, use a variety of methods and tools, such as quizzes, polls, games, discussions, simulations, and surveys. Make sure you provide timely, specific, and constructive feedback to your learners, and encourage them to share their feedback with you and each other.

3 Apply the spacing and testing effects

A third way to make your training more memorable is to apply the spacing and testing effects, which are proven strategies to enhance retention and recall. The spacing effect means that you should space out your training sessions over time, rather than cramming them into one day or week. The testing effect means that you should test your learners frequently, rather than only at the end of the training. By applying the spacing and testing effects, you can help your learners review, practice, and consolidate their learning. You can also help them identify and address their knowledge gaps and misconceptions.

4 Align your training with your goals and metrics

A fourth way to make your training more memorable is to align your training with your goals and metrics. This means that you should design and deliver your training with a clear purpose and outcome in mind, and measure its impact and effectiveness. By aligning your training with your goals and metrics, you can help your learners understand the value and relevance of your training, and motivate them to apply their learning to their work. You can also help yourself and your stakeholders evaluate the return on investment and improvement of your training.

5 Customize your training to your audience

A fifth way to make your training more memorable is to customize your training to your audience. This means that you should tailor your training content, delivery, and format to suit your learners' preferences, needs, and expectations. By customizing your training to your audience, you can help your learners feel more comfortable, engaged, and respected. You can also help them learn more effectively and efficiently, and achieve their learning goals. To customize your training to your audience, you should conduct a thorough audience analysis before, during, and after your training, and use the data to inform your design and delivery decisions.

6 Follow up and reinforce your training

A sixth way to make your training more memorable is to follow up and reinforce your training after it is completed. This means that you should provide your learners with ongoing support, resources, and opportunities to apply and extend their learning. By following up and reinforcing your training, you can help your learners retain and transfer their learning, and overcome any challenges or barriers they may face. You can also help them celebrate their achievements and successes, and encourage them to keep learning and improving. To follow up and reinforce your training, you should use a variety of methods and tools, such as emails, newsletters, webinars, podcasts, coaching, mentoring, and communities of practice.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?