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How can you lead your team to resilience in Environmental Services?

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Environmental Services (ES) is a vital function in any healthcare facility, ensuring cleanliness, infection prevention, and patient satisfaction. However, ES staff also face many challenges, such as high workload, stress, burnout, and exposure to hazards. How can you lead your team to resilience in ES, especially during uncertain times like the COVID-19 pandemic? Here are some tips to help you foster a resilient culture in your ES department.

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Elizah D.

Senior Technical Writer | Internal Documentation Management

1 Define resilience

Resilience is the ability to cope with and adapt to change, adversity, and uncertainty. It is not a fixed trait that some people have and others don't, but a skill that can be learned and improved. Resilience helps ES staff to maintain their physical, mental, and emotional well-being, as well as their performance and productivity. As a leader, you can help your team to develop resilience by providing clear expectations, feedback, support, and recognition.

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2 Assess your team's resilience

Before you can implement any strategies to enhance your team's resilience, you need to assess their current level of resilience and identify their strengths and weaknesses. You can use various tools, such as surveys, interviews, focus groups, or self-assessments, to measure your team's resilience and understand their sources of stress and coping mechanisms. You can also observe their behaviors, attitudes, and reactions to challenges and changes. This will help you to tailor your interventions and monitor your progress.

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Gustavo Pino Avegno

Impulso plantas industriales 4.0 para la sostenibilidad ‖ Gerente de Planta ‖ Residuos, agua y energía ‖ +$200K en optimización ‖ +€2.5M en proyectos ‖ Experiencia internacional +9 LATAM, EE.UU. y UE.
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In the context of environmental services, resilience is critical for teams that face many challenges, such as regulatory changes, adverse weather conditions, or emergencies. You can consider the following factors: The ability of the team to adapt to changes. The ability of the team to recover from disturbances. The ability of the team to learn from their experiences. We can evaluate these factors through a variety of methods, such as surveys, interviews, focus groups, and data analysis.

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3 Build trust and communication

Trust and communication are essential for creating a resilient team. Trust means that you and your team members respect, value, and support each other. Communication means that you and your team members share information, feedback, and ideas openly and honestly. You can build trust and communication by listening actively, giving constructive feedback, acknowledging mistakes, celebrating successes, and encouraging collaboration. You can also use various channels, such as meetings, newsletters, emails, or chats, to keep your team informed and engaged.

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4 Promote learning and growth

Learning and growth are key components of resilience. Learning means that you and your team members seek and acquire new knowledge, skills, and abilities. Growth means that you and your team members apply and improve what you have learned. You can promote learning and growth by providing training, coaching, mentoring, and feedback opportunities for your team. You can also encourage them to set goals, take on challenges, and learn from failures. This will help them to enhance their competence and confidence.

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Elizah D.

Senior Technical Writer | Internal Documentation Management
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Many opportunities are open to people who actively try to learn new things and keep up with strategies that boost resilience and flexibility. Ultimately, I think that our fears decrease as our level of mastery and understanding increases.

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5 Foster well-being and balance

Well-being and balance are crucial for sustaining resilience. Well-being means that you and your team members take care of your physical, mental, and emotional health. Balance means that you and your team members manage your time, energy, and resources effectively. You can foster well-being and balance by providing a safe and healthy work environment, offering wellness programs and benefits, and modeling healthy habits. You can also support them to set boundaries, prioritize tasks, and take breaks.

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6 Cultivate positivity and gratitude

Positivity and gratitude are powerful drivers of resilience. Positivity means that you and your team members focus on the positive aspects of your work and life, rather than the negative ones. Gratitude means that you and your team members appreciate what you have and express your thanks to others. You can cultivate positivity and gratitude by sharing success stories, recognizing achievements, and celebrating milestones. You can also encourage them to practice optimism, mindfulness, and gratitude exercises.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you lead your team to resilience in Environmental Services?

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1 Define resilience

2 Assess your team's resilience

3 Build trust and communication

4 Promote learning and growth

5 Foster well-being and balance

6 Cultivate positivity and gratitude

7 Here’s what else to consider

Environmental Services

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How can you lead your team to resilience in Environmental Services?

1

2

3

4

5

6

7

1 Define resilience

2 Assess your team's resilience

3 Build trust and communication

4 Promote learning and growth

5 Foster well-being and balance

6 Cultivate positivity and gratitude

7 Here’s what else to consider

Environmental Services

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