How can you lead peer support sessions at work?

1 Identify the purpose and goals

Before you start a peer support session, you need to have a clear idea of what you want to achieve and how you will measure your success. Do you want to create a safe space for sharing personal stories, offer emotional support, or provide practical advice? Do you want to focus on a specific topic, such as stress management, communication, or diversity? Do you want to have a one-time session or a regular series? These questions will help you define the purpose and goals of your peer support session and communicate them to your participants.

2 Choose the format and participants

Depending on the purpose and goals of your peer support session, you need to decide on the best format and participants for your session. For example, you can choose between a face-to-face or a virtual session, a large or a small group, a formal or an informal setting, and a structured or a flexible agenda. You also need to consider who you want to invite to your session and how you will recruit them. You can use different channels, such as email, flyers, or word-of-mouth, to reach out to potential participants and explain the benefits and expectations of your peer support session.

3 Prepare the materials and resources

To lead a successful peer support session, you need to prepare the materials and resources that you will use during your session. These may include a welcome message, an icebreaker activity, a discussion guide, a feedback form, and a follow-up plan. You also need to gather any relevant information, such as research, articles, or videos, that can support your topic and enrich your session. Additionally, you need to ensure that you have the necessary equipment, such as a laptop, a projector, or a microphone, and that you test them before your session.

4 Facilitate the session with respect and empathy

When facilitating a peer support session, your role is to create a positive and supportive atmosphere. To achieve this, introduce yourself and the purpose of your session. Additionally, establish ground rules such as confidentiality, respect, and active listening. Stimulate discussion by asking open-ended questions and using prompts. Acknowledge and validate different perspectives and emotions. Summarize key points and takeaways at the end of the session. Lastly, thank and appreciate your participants for their contributions.

5 Evaluate the session and follow up

After your peer support session, you need to evaluate the outcomes and feedback of your session and follow up with your participants. You can use different methods, such as surveys, interviews, or observations, to collect data on the effectiveness, satisfaction, and impact of your session. You can also use this data to identify areas of improvement and plan future sessions. Moreover, you need to follow up with your participants and provide them with additional resources, support, or referrals if needed. You can also invite them to join a peer support network or community where they can continue to connect and support each other.

Peer support sessions at work can be a powerful way to foster well-being, learning, and collaboration among your colleagues. By following these tips, you can lead peer support sessions at work that are meaningful, engaging, and beneficial for everyone involved.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?