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How can you keep all team members engaged during collaborative problem solving?

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Collaborative problem solving is a key skill for program managers, especially when dealing with complex and uncertain situations. It involves bringing together diverse perspectives, knowledge, and ideas to find innovative and effective solutions. However, it also poses some challenges, such as keeping all team members engaged, motivated, and aligned throughout the process. How can you overcome these challenges and foster a collaborative culture in your team? Here are some tips to help you.

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Kitti Kerekes

Senior Manager, Technical Programs (TPM) | Helping women in tech to become the bold leaders they truly are | Mentor @…

1 Define the problem clearly

Before you start brainstorming or generating solutions, make sure you have a clear and shared understanding of the problem you are trying to solve. Use tools such as problem statements, root cause analysis, or SWOT analysis to identify and frame the problem in a concise and specific way. Communicate the problem to your team and invite feedback and questions to ensure everyone is on the same page and has a common goal.

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Olga Woltering-Dobrina, PMP?

Briefing Manager at Philips | Using superpowers to create impactful customer engagements
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I like the words "shared understanding" because the problem you might see is not necessarily a problem for others. Or it might not be a problem at all. Have this alignment session with your team, make them a part of the story and this will be the first important step towards the solution.

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Yogi Narayanan

Organization Change Management (OCM) Practice Leader - Supply Chain Connected Solutions @ Accenture | Driving Successful Change
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To keep all team members engaged in collaborative problem-solving, create a supportive environment, clarify roles, set clear objectives, and encourage active participation. Embrace diversity of thought, provide resources, and effective facilitation. Celebrate achievements, offer feedback, and promote reflection. Fostering a culture of inclusivity, open communication, and recognition enhances team engagement and fosters innovative solutions to complex problems.

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2 Choose the right method

When tackling a problem, you may need to use different methods of collaborative problem solving. Design thinking, for example, is a human-centered approach that involves empathizing with the users, defining their needs, ideating solutions, prototyping, and testing. Alternatively, Six Thinking Hats is a technique that assigns different roles or modes of thinking to each team member. Lastly, SCAMPER is a checklist of questions that helps generate new ideas by applying seven different actions. Choose the method that best suits your problem, team, and context and explain the rationale and steps to your team.

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Devin Price, MS-MIS, CISSP, CAPM

Security Technical Program Manager @ Microsoft ????????Vulnerability Management & Security Incident Response ?????Creator of 'Vulnerability Submission Reviewer' GPT ?? ?? Host of 'The Talking Tech Podcast'???
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Engaging all team members in collaborative problem-solving requires a method that values each person's input and fosters a sense of shared responsibility. Here are key strategies to consider when choosing the correct method: 1. Assemble teams with diverse skill sets and perspectives. 2. Establish clear, achievable goals 3. Use a structured problem-solving process 4. Embrace Active Facilitation 5. Assign rotating roles to keep everyone involved and attentive. 6. Acknowledge contributions, big or small. 7. Utilize collaborative technology tools By choosing methods that promote these principles, you can maintain high levels of engagement and harness the collective intelligence of your team.

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3 Facilitate the process

As a program manager, you have the responsibility of facilitating the collaborative problem solving process and ensuring it runs smoothly and effectively. This includes setting the agenda, time frame, and ground rules for the sessions, as well as providing the necessary resources, tools, and information to support the team. Additionally, you should encourage participation, diversity, and creativity among team members, manage conflicts, disagreements, and feedback constructively, synthesize and summarize the key points and outcomes of the sessions, and assign roles and responsibilities for the next steps and follow-ups.

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Kitti Kerekes

Senior Manager, Technical Programs (TPM) | Helping women in tech to become the bold leaders they truly are | Mentor @ AllWomen - Women in Tech | ? Join the TPM mentoring masterclass!
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Keeping all team members engaged in problem-solving requires nurturing an environment where every idea is valued. A few practical tips: 1) Encourage a culture of curiosity, where questions lead to discoveries and everyone feels ownership of the solution. ?? 2) Tailor the problem-solving process to tap into diverse team strengths, ensuring that each member can contribute uniquely. ?? 3) Regularly rotate roles within the team to foster fresh perspectives and keep the process dynamic. ?? 4) Celebrate the small wins as much as the big breakthroughs, reinforcing the joy in collaborative creativity and shared success. ??

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4 Recognize and reward contributions

Recognizing and rewarding team members for their contributions during collaborative problem solving is an effective way to keep them engaged and motivated. Providing positive and specific feedback on their ideas, inputs, and efforts can help boost their confidence, satisfaction, and commitment to the project. Additionally, celebrating milestones, achievements, and successes as a team can help demonstrate the value of their solutions to stakeholders and users. Offering incentives, recognition, or rewards that match their preferences and needs is also a great way to show appreciation.

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5 Promote continuous learning

As a program manager, collaborative problem solving is not only a way to find solutions, but also a way to learn from each other and improve your skills and knowledge. To promote continuous learning in your team, you should encourage reflection and evaluation of the process and the outcomes. Ask for and provide feedback on the strengths and areas of improvement of the team and yourself. Also, identify and address the gaps and challenges that emerged during the process. Additionally, seek and share best practices, insights, and lessons learned from other sources and projects. Finally, provide opportunities and resources for further development and growth of the team and yourself.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you keep all team members engaged during collaborative problem solving?

1

2

3

4

5

6

1 Define the problem clearly

2 Choose the right method

3 Facilitate the process

4 Recognize and reward contributions

5 Promote continuous learning

6 Here’s what else to consider

Program Management

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How can you keep all team members engaged during collaborative problem solving?

1

2

3

4

5

6

1 Define the problem clearly

2 Choose the right method

3 Facilitate the process

4 Recognize and reward contributions

5 Promote continuous learning

6 Here’s what else to consider

Program Management

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