登录查看更多内容

How can you increase customer loyalty with great service?

由人工智能和领英社区提供技术支持

Customer loyalty is a key factor for the success of any business, especially in a competitive market. Loyal customers not only buy more, but also refer others, provide feedback, and resist switching to competitors. But how can you earn and maintain customer loyalty with great service? Here are some tips to help you create a customer service culture that fosters loyalty and satisfaction.

此文章中的业界达人

由社区从 5 条内容中精选。了解更多

Vikas Gupta

Relationship Manager at IndiaMART InterMESH Limited
Fritz Oberhummer

Head Solution Architect, EMEA @ Sabre Corp. | Helping partners to build & integrate great travel technology

1 Know your customers

The first step to providing great service is to understand who your customers are, what they need, and what they value. You can use various methods to collect and analyze customer data, such as surveys, feedback forms, CRM systems, and social media. Use this information to segment your customers, personalize your interactions, and anticipate their expectations. By showing that you know and care about your customers, you can build trust and rapport.

添加您的观点

Vikas Gupta

Relationship Manager at IndiaMART InterMESH Limited
举报内容
Consistent Quality: Consistently deliver high-quality products and services that meet or exceed customer expectations. Consistency builds trust and reliability, which in turn fosters loyalty. Empathetic Support. Quick Issue Resolution. Surveys and Feedback. Timely Follow-Up

已翻译

赞
Paul Omache

Management || Hospitality || Operations || Catering || Airlines || Strategy
举报内容
KYC is the first rule of great customer service since the customer is the purchaser of value. This helps in addressing their needs as opposed to addressing the company's needs. By understanding who your customer is then you are already on the path to success.

已翻译

赞

2 Deliver on your promises

Another way to increase customer loyalty is to deliver on your promises consistently and reliably. This means meeting or exceeding the standards of quality, timeliness, and professionalism that you set for your products and services. It also means being honest, transparent, and accountable for your actions and decisions. If you make a mistake, apologize sincerely and offer a solution. By delivering on your promises, you can demonstrate your credibility and dependability.

添加您的观点

3 Go the extra mile

To stand out from the competition, you need to go beyond the basic expectations of your customers and provide exceptional service. This means adding value, exceeding expectations, and creating memorable experiences. You can do this by offering incentives, discounts, rewards, or freebies; by providing proactive support, follow-up, or advice; by personalizing your communication, recognition, or appreciation; or by surprising and delighting your customers with gestures of kindness or generosity. By going the extra mile, you can show your gratitude and appreciation.

添加您的观点

Danstan Otieno

Senior Sales Manager at Tamuwa Limited
举报内容
Customer retention also goes beyond giving freebies and gifts. Learn also to tailor your approach according to the seasons your customers are at. You can give them favourable credit terms and limits to help them navigate challenging seasons. You don't need to have a blanket credit limit or term to all customers, tailor it according to their needs

已翻译

赞

4 Solicit and act on feedback

One of the best ways to improve your service and increase customer loyalty is to solicit and act on feedback. Feedback helps you understand your customers' perceptions, preferences, and satisfaction levels. It also helps you identify your strengths, weaknesses, opportunities, and threats. You can ask for feedback through various channels, such as surveys, reviews, testimonials, or social media. You should also encourage your customers to share their opinions, suggestions, or complaints. By soliciting and acting on feedback, you can show your respect and responsiveness.

添加您的观点

Graham Young

Software Account Executive | Mortgage Industry | Digital Transformation
举报内容
I agree, customer feedback is the lifeblood of a business. The market can change suddenly, your product or service can worsen over time, and the only way to combat this is to remain laser-focused on your customers’ needs. Broadly, the shorter the time between a customer’s feedback and your response, the less market demand you’ll fail to capture when conditions are in flux. So then, the faster you can hear, respond, and adopt to customer feedback, the faster you can regain market share.

已翻译

赞

5 Empower your employees

Finally, to create a customer service culture that fosters loyalty, you need to empower your employees. Employees are the frontline of your service and the face of your brand. They need to have the skills, knowledge, tools, and authority to deliver great service to your customers. You can empower your employees by providing training, coaching, feedback, and recognition; by giving them autonomy, flexibility, and responsibility; by involving them in decision making and problem solving; and by creating a supportive and collaborative environment. By empowering your employees, you can boost their motivation and performance.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Fritz Oberhummer

Head Solution Architect, EMEA @ Sabre Corp. | Helping partners to build & integrate great travel technology
举报内容
"Brutal honesty" is probably the best, and also hardest centerpiece of a loyal partnership with your client. Now, that might mean you have to take uncomfortable decisions or conversations (and those should happen in person) but setting the right kind of expectations comes from both sides having the ultimate trust in each other! And ultimate trust also means not trying to sugar-coat things: - we ALL make mistakes - we ALL sometimes make wrong assumptions - we ALL overextend ourselves once in a while when we really want something to happen And the most loyal customers might not come from you doing something exceptionally well, but even more if something did not go as well as planned and you managed a stellar turn-around!

已翻译

赞

Customer Service

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you increase customer loyalty with great service?

1

2

3

4

5

6

1 Know your customers

2 Deliver on your promises

3 Go the extra mile

4 Solicit and act on feedback

5 Empower your employees

6 Here’s what else to consider

Customer Service

给文章评分

感谢您的反馈

更多Customer Service相关文章

更多相关阅读内容

How can you increase customer loyalty with great service?

1

2

3

4

5

6

1 Know your customers

2 Deliver on your promises

3 Go the extra mile

4 Solicit and act on feedback

5 Empower your employees

6 Here’s what else to consider

Customer Service

给文章评分

感谢您的反馈

查看其他技能