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How can you incorporate service standards in your team's daily huddles?

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Service standards are the expectations and guidelines that define the quality and consistency of your hospitality business. They help you deliver a memorable and satisfying guest experience, as well as motivate and empower your team. But how can you ensure that your service standards are not just written on paper, but also embedded in your team's daily practices and behaviors? One effective way is to incorporate them in your team's daily huddles.

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Todd M. Noftall CHA

Hotel Operations & Standards Specialist ?? Certified Hotel Administrator ?? Guest Experience Creator ?? Memory Maker ??…
Prof.(Dr) Rahul Kanagat

1 What are daily huddles?

Daily huddles are short, structured, and focused meetings that happen at the start of each shift or workday. They are designed to communicate important information, align goals and priorities, and foster teamwork and engagement. Daily huddles can help your team stay on the same page, anticipate challenges, and celebrate successes.

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Prof.(Dr) Rahul Kanagat
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In my view following pointers to be incorporated for improving customer satisfaction 1. Invest in regular training and development. 2. Talk to your employees and be transparent. 3. Prepare clear SOP- documents, manuals, checklists, posters, use videos, or online platforms. 5. Recognize and reward good performance. 6. Coach and correct poor performer 7. Teach employre product knowledge, have friendly approach and strong time management. 8. Involve and empower your employees with clear communication and vision. Then hold team members accountable for their work.

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Todd M. Noftall CHA

Hotel Operations & Standards Specialist ?? Certified Hotel Administrator ?? Guest Experience Creator ?? Memory Maker ?? Collaborator ?? Team & Bridge Builder ?? Problem Solver & Solutions Provider
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Daily huddles are brief meetings at the start of a shift, and it is a great way to send a consistent message to the entire team. Huddles can be used to communicate any expected challenges or areas of opportunity that may be expected that day. Some of the information may be department specific but it can also be related to the hotel overall. Any relevant Hotel information should be shared amongst each department to ensure consistency in the messaging . They should also be used to reinforce your brand's service culture with each day focusing one component of your service culture.

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Miranda Matome

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I will incorporate the service standards into my team's daily huddles by involving, emphasizing customer-centric practices. To begin with discussing specific service goals, sharing positive customer feedback, and addressing any challenges. Encourage my team members to share insights on improving guest experiences and recognize outstanding efforts. Consistently reinforcing these standards during huddles helps us to create a customer-focused mindset within the team..

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2 Why include service standards in daily huddles?

Including service standards in your daily huddles can help you reinforce your hospitality values and culture, as well as remind your team of the expectations and standards they need to meet. By discussing service standards regularly, you can also identify gaps and opportunities for improvement, as well as recognize and reward exemplary performance. Moreover, you can use service standards as a framework to guide your team's decision-making and problem-solving in various situations.

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Todd M. Noftall CHA

Hotel Operations & Standards Specialist ?? Certified Hotel Administrator ?? Guest Experience Creator ?? Memory Maker ?? Collaborator ?? Team & Bridge Builder ?? Problem Solver & Solutions Provider
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Service Standards are important to include in your daily huddles because doing so reinforces the behavior you are trying to have demonstrated. It also give you the opportunity to quickly act on any recent service failures and demonstrate, to the entire team, how you can prevent them from occurring again in the future.

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3 How to incorporate service standards in daily huddles?

There are various ways to incorporate service standards into your daily huddles, depending on your goals, needs, and preferences. For instance, you could review a specific service standard each day and ask your team to share examples of how it was demonstrated in action. Alternatively, you could ask your team to rate their performance on a selected service standard and discuss what they did well and what they can improve on. You could also challenge your team to come up with one action or idea to enhance a particular service standard and implement it during their shift. Additionally, you might share feedback or testimonials from guests or colleagues that highlight a service standard and recognize the team members who contributed to it. Finally, you could use a service standard as a theme or a question for your team to brainstorm solutions or suggestions for a common issue or scenario.

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4 What are the benefits of incorporating service standards in daily huddles?

Incorporating service standards in your daily huddles can bring numerous advantages to your hospitality business, such as improving the quality and consistency of service delivery and guest satisfaction. It can also enhance your team's knowledge, skills, and confidence in delivering service excellence, as well as increase their engagement, commitment, and loyalty to your hospitality values and vision. Moreover, it can create a positive and supportive work environment that encourages collaboration and innovation. Lastly, it can help build a strong and distinctive service culture that sets you apart from your competitors.

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5 How to make your daily huddles effective and engaging?

To ensure your daily huddles are effective and engaging, you should plan, prepare, and execute them well. Keep them short, no more than 15 minutes, and stick to the agenda. Choose a convenient and comfortable location and time for your huddles, avoiding distractions and interruptions. Involve your team in setting the agenda, choosing topics, and leading discussions. Encourage your team to participate, share, and listen actively and respectfully while using positive and constructive language, tone, and body language. Finally, end your daily huddles with a clear summary, action plan, and affirmation.

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Todd M. Noftall CHA

Hotel Operations & Standards Specialist ?? Certified Hotel Administrator ?? Guest Experience Creator ?? Memory Maker ?? Collaborator ?? Team & Bridge Builder ?? Problem Solver & Solutions Provider
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The best way to make sure your daily huddles are effective and engaging is to consistently have them! If you do not dedicate your time and attention to them, your team members will see that and then the entire exercise is for nothing as they will lose interest and not see the importance of them. When I did huddles at my hotel, I always had someone else lead the conversation. I found this not only empowering for the team members but in some cases it acted as a confidence builder.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you incorporate service standards in your team's daily huddles?

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1 What are daily huddles?

2 Why include service standards in daily huddles?

3 How to incorporate service standards in daily huddles?

4 What are the benefits of incorporating service standards in daily huddles?

5 How to make your daily huddles effective and engaging?

6 Here’s what else to consider

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