How can you improve your team's productivity?

What struck me most about feedback is how many people neglect negative specific feedback. If you can cultivate a culture where open and honest conversations are welcome and if you guide people to a shared vision or service it will empower you to give negative specific feedback. For example when it’s clear that customer service is about approaching customers with a warm welcome, a colleague using their phone to avoid welcoming people is behaviour that negatively impacts your company vision or service, you are then able to specifically share the impact of that behaviour. The extra cherry on top is assuming positive intent, perhaps that person was briefly on the phone for an emergency, always seek to understand before launching into negatives!

Shared tools like google docs or project management systems like Monday.com allow for shared task lists that can be followed up on easily and conveniently.

If you know a top performer in your team that is looking for a little more accountability but is nervous to do so. Consider putting them into a position of influence with safe boundaries and clear instructions. Sometimes called a stretch assignment. Grow their confidence in a new skill by helping them realise they are more capable than think and be the fall back support on the first few goes before letting go of the reigns completely.

Every team member comes with a level of skill and will for any given task. To make the team productive, it is important to look at these aspects for each individual in the team for the task that they perform. The level of support / guidance /direction/motivation will depend on these factors. When we support our team members according to their need for their role and tasks, we can get the best out each team member and thereby the team - increasing overall productivity

From my past career in Manufacturing Excellence, visual management has shown to be a great tool for team's productivity. It's not merely about tracking; it's a psychological catalyst, uplifting team spirits, fostering happiness, and ultimately elevating productivity levels. As a coach, consider the profound implications of integrating Visual Management into your team's framework. ????

The feedback grid is an essential tool to helping us make meaningful feedback. The top and bottom of the axis is positive and negative and the cross over is general and specific. Each quadrant makes up general positive feedback, specific positive feedback and the others general negative feedback and specific negative feedback. Each quadrant has uses but the main one to avoid is general negative feedback. DM me for me! ??