How can you improve your team's emotional intelligence?
Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, especially in challenging situations. It is a vital skill for customer support teams, who often deal with frustrated, angry, or confused customers. EI can help you communicate effectively, empathize with customers, resolve conflicts, and cope with stress. In this article, you will learn how to improve your team's EI with some practical tips and strategies.