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How can you improve your questioning and listening skills as a leader?

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Questioning and listening are essential skills for any leader who wants to foster a culture of critical thinking, creativity, and collaboration in their team. By asking the right questions and listening actively, you can encourage your team members to think deeper, share their perspectives, and learn from each other. In this article, you will learn some practical tips on how to improve your questioning and listening skills as a leader.

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Anirudh Kuthiala

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1 Why question and listen?

Questioning and listening are not only important for gathering information and solving problems, but also for building trust and rapport with your team. When you ask open-ended, probing, and clarifying questions, you show that you are interested in your team members' opinions, insights, and experiences. You also challenge them to think critically and creatively about the issues at hand. When you listen actively, you demonstrate that you respect and value your team members' contributions, and that you are willing to learn from them. You also create a safe and supportive environment where your team can express themselves freely and confidently.

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2 How to ask effective questions

To ask effective questions, you must consider the purpose, timing, and tone. What facts, opinions, or feedback do you want to gather? What alternatives, assumptions, or implications do you want to explore? When is the best time to ask questions before, during, or after a discussion? How should you phrase your questions in a neutral, positive, or negative tone? Should your questions be open-ended, closed-ended, or rhetorical? Direct, indirect, or suggestive? By keeping these guidelines in mind when asking questions, you can stimulate thinking, elicit responses, and promote dialogue.

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Anirudh Kuthiala

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When probing to determine the root cause of not accomplishing a task, I've personally found 5 WHYs to be very effective. It's even more important to take an action once you find a root cause.

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3 How to listen actively

Active listening is more than just hearing what someone says; it requires paying attention, showing interest, and providing feedback. To master this skill, you must pay attention to the speaker by avoiding distractions, maintaining eye contact, and using nonverbal cues. Additionally, show interest in the message by using verbal cues and asking follow-up questions. Finally, provide feedback to the speaker by summarizing, paraphrasing, or reflecting what they said. Make sure to express your agreement, disagreement, or appreciation with respect and empathy.

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4 How to overcome barriers

Questioning and listening are not always easy or comfortable. You may encounter barriers that prevent you from asking or answering questions, or from listening or being listened to. These barriers could be a lack of time, trust, interest, or skills. To overcome these barriers, you need to be aware of them and address them accordingly. You should make time for questioning and listening, build trust with your team, show interest in your team members, and develop your skills in questioning and listening. Scheduling regular time for asking and answering questions, and for listening and speaking with your team is essential. Additionally, establish a positive relationship with your team members and relate your questions and answers to their needs. Furthermore, seek feedback from others on how to improve your questioning and listening skills. Finally, practice your questioning and listening skills with your team and others.

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5 How to measure your progress

Questioning and listening are skills that can be improved with practice and feedback. To measure your progress, you need to set SMART goals, track your performance, and evaluate your results. To begin, set specific, measurable, achievable, relevant, and time-bound goals for your questioning and listening skills. For instance, you could aim to ask at least three open-ended questions and actively listen to the answers in every team meeting for the next month. Track your performance with tools and methods that fit your preferences and needs, such as a journal, a checklist, or a rating scale. Finally, evaluate your results using criteria and indicators that reflect your goals and expectations. You may use feedback, observation, or self-assessment to measure and compare your questioning and listening abilities before and after the practice period.

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Anirudh Kuthiala

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It's a reality that not everything can be measured or is a challenge to measure. It's simpler to measure your effectiveness by the end objective completion. That is a binary result and a good compass towards measuring your efforts on questioning and listening.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you improve your questioning and listening skills as a leader?

1

2

3

4

5

6

1 Why question and listen?

2 How to ask effective questions

3 How to listen actively

4 How to overcome barriers

5 How to measure your progress

6 Here’s what else to consider

Critical Thinking

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How can you improve your questioning and listening skills as a leader?

1

2

3

4

5

6

1 Why question and listen?

2 How to ask effective questions

3 How to listen actively

4 How to overcome barriers

5 How to measure your progress

6 Here’s what else to consider

Critical Thinking

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