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How can you improve patient care through customer education for personality disorders?

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As a medical sales professional, you know that your role is not only to sell products or services, but also to educate your customers on how they can benefit from them. This is especially important when you are dealing with customers who work with patients with personality disorders, a group of mental health conditions that affect how people think, feel, and behave. Personality disorders can cause significant distress and impairment for patients and their families, and often require long-term treatment and support. In this article, you will learn how you can improve patient care through customer education for personality disorders, by following these six steps:

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Grace McCamy

Driving Growth | Building Relationships | Leading the Industry in Drug Discovery and Development

1 Understand the challenges

In order to improve patient care through customer education for personality disorders, it is essential to understand the challenges that customers experience when working with this population. These can include lack of awareness and stigma, the complexity and variability of the condition, co-occurring conditions and complications, and resistance and non-adherence. People may not recognize or comprehend personality disorders, leading to a negative view of the condition. Moreover, there are different types, subtypes, and symptoms of personality disorders, making it hard for providers to diagnose, treat, and monitor patients. Furthermore, these disorders often accompany other mental or physical health problems such as depression or chronic pain which further complicate management and outcomes. Lastly, patients with personality disorders may have difficulty trusting their providers due to their distorted or unstable sense of self and others, resulting in resistance to treatment or non-adherence to medication or therapy.

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Bilal Fazili

Regional Training Manager cum Transformational Deep Coach Academy of Coaches
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Best practices for delivering quality patient care Show respect. ... Express gratitude. ... Enable access to care. ... Involve patients' family members and friends. ... Coordinate patient care with other providers. ... Provide emotional support. ... Engage patients in their care plan. ... Address your patients' physical needs When it comes to the healthcare industry's greatest challenges, 49% of leaders said growth was a top challenge, and 39% said?system modernization. Some of other issues that leaders called out include workforce challenges, lowering the total cost of care, and data security.

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2 Identify the needs

The second step to improve patient care through customer education for personality disorders is to identify the needs that your customers have when working with this population. These needs include having up-to-date and evidence-based knowledge and skills on how to diagnose, treat, and support patients with personality disorders. Additionally, customers need access to reliable and relevant resources and tools, such as assessment instruments, treatment manuals, patient education materials, or digital platforms. Moreover, customers should have support and collaboration from their peers, supervisors, or other professionals who work with patients with personality disorders. This could include opportunities to share their experiences, challenges, and successes, as well as learn from each other.

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Grace McCamy

Driving Growth | Building Relationships | Leading the Industry in Drug Discovery and Development
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We improve patient care through customer education on personality disorders by deeply understanding the barriers to overcome. There can be apprehension of what is not readily understood. Physician area of expertise may not align entirely with some or all, patient comorbidity. Stigma (even unconscious) is another barrier for physicians, patients, and their families alike. Non-adherence by the patient is another obstacle in their treatment plan. So, the physician must work to establish patient trust first, in order to prevent this. To reach the best patient outcome, physicians should be supplanted with unwavering educational support, thus empowering them to empower their patients to find lasting relief.

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Bilal Fazili

Regional Training Manager cum Transformational Deep Coach Academy of Coaches
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Patient education can?help providers information & remind patients of the proper ways of self management and avoid non essential read missions The eight principles of learning are? Relevance, Motivation, Readiness, Maturation, Reinforcement, participation, Organization, & Repetition. Learn about the eight principles of learning applied to nursing and patient education. Credibility:- The health education should be consistent and backed by scientific knowledge and should have references to local culture and health goals. Interest: Good health education should be designed keeping in mind the people's interest and should be based on 'FELT NEEDS' so that it can become people's program.

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3 Offer the solutions

The third step to improve patient care through customer education for personality disorders is to present the solutions that you can provide to meet your customers' needs. These may include products or services that are designed or tailored for patients with personality disorders, as well as useful and relevant information or advice. Moreover, you can demonstrate how your products or services are superior or different from your competitors, and offer feedback or follow-up on how your customers are doing with them. Additionally, you can refer your customers to other sources of information or advice that can complement your products or services, or enhance their knowledge and skills. Finally, you can ask for feedback or follow-up on how your customers are satisfied with your products or services, or how they are benefiting from them.

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4 Engage the learners

The fourth step to improve patient care through customer education for personality disorders is to engage the learners, that is, your customers, in the learning process. To do this, you can employ active and interactive methods such as demonstrations, simulations, case studies, role plays, or quizzes. This can help your customers learn by doing rather than by listening or reading. Additionally, stories and examples can be used to illustrate the customer education. This could include testimonials, success stories, or scenarios which will help customers relate to the content. Finally, humor and emotions can be used to enhance the customer education through jokes, anecdotes, or expressions. This will make the content more enjoyable and appealing for customers.

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5 Address the barriers

The fifth step to improve patient care through customer education for personality disorders is to address the barriers that may prevent your customers from learning or applying what you teach them. Time and cost are common barriers, so making customer education convenient and affordable - such as offering flexible options, short sessions, or discounts - can help. Low motivation or confidence can also be a barrier, so highlighting the benefits, incentives, or recognition they can gain from it can be beneficial. Resistance and skepticism may also arise, so providing evidence, testimonials, or guarantees that support your claims or recommendations can be persuasive.

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6 Evaluate the outcomes

The sixth and final step to improve patient care through customer education for personality disorders is to evaluate the outcomes. To measure the impact, use surveys, tests, observations, or reports to assess how much your customers have learned, improved, or changed as a result of your customer education. Monitor the feedback from customers or other stakeholders, such as reviews, ratings, comments, or referrals to gauge satisfaction, loyalty, or engagement. Review the performance of your customer education on your own goals, objectives, or standards with analysis, comparison, or reflection. This can help you identify strengths, weaknesses, or opportunities and how you can enhance it.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you improve patient care through customer education for personality disorders?

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1 Understand the challenges

2 Identify the needs

3 Offer the solutions

4 Engage the learners

5 Address the barriers

6 Evaluate the outcomes

7 Here’s what else to consider

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