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How can you identify the root cause of conflict through active listening?

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Conflict is inevitable in any human interaction, but it can also be an opportunity for growth and understanding. However, to achieve that, you need to identify the root cause of the conflict, not just the surface symptoms. One of the most effective ways to do that is through active listening, a skill that involves paying attention, reflecting, and responding to the other person's messages. In this article, you will learn how to use active listening to uncover the underlying needs, emotions, and values that drive the conflict, and how to communicate them in a respectful and constructive way.

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1 What is active listening?

Active listening is a way of listening that goes beyond hearing the words. It involves paying attention to the tone, body language, and context of the other person, as well as your own reactions and assumptions. Active listening also requires you to reflect back what you hear and understand, and to ask open-ended questions to clarify and explore the issue. Active listening shows that you care about the other person's perspective and feelings, and that you are willing to learn from them.

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2 Why is active listening important for conflict resolution?

Active listening is important for conflict resolution because it helps you to identify the root cause of the conflict, which is often hidden or misunderstood. Many conflicts arise from unmet needs, such as respect, autonomy, or security, or from conflicting values, such as fairness, honesty, or loyalty. By listening actively, you can discover what the other person really wants and needs, and what is important to them. You can also express your own needs and values in a clear and respectful way, without blaming or attacking the other person.

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Rafael Hernández Molina

Presidente Red Global de Mentores | Mentor de Mentores | Escritor | Conferencista | Desarrollo Humano | Director Escuela de Mentores
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La escucha activa, en la resolución de conflictos es altamente positiva ya que, correctamente aplicada permite ¨leer¨en los diálogos, tanto la parte racional como la parte emocional de lo que se expresa. Escuchando atentemante los tonos de voz, las inflexiones, los silencios y los cambios en velocidad y entonación, puede leerse y ponerse en evidencia el aspecto emocional del contenido que se expresa. De otro lado, la escucha atenta también permite darse cuenta de aquello que no se habla o lo que se cambia u omite, con el fin de poder luego hacer preguntas que permitan la profundización sobre lo escuchado. De esta manera quien escucha puede comprender mejor la posición del otro y, de forma empática, contribuir en la solución del conflicto.

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Shivani Narang

Helping Founder & Leaders identify signs of burnout and recover ll Mindfulness Coach ll Workshop Facilitator ll Speaker ll Founder @ healingtogether.in
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A lot of conflict arise because we feel unheard. So to diffuse the tension, the very first step is to listen Mindfully, giving the other person your complete attention without an agenda. When a person feels heard and understood, half the conflict is resolved. The next important part is to be able to understand what the person really means by what they are saying. The simple hack for this is to simply ask "what do you need?" Sometimes actions can be misleading. Asking this question avoids confusion. Resolving the conflict involves finding the best way of meeting the needs of all parties involved, in the best way possible.

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3 How to practice active listening in a conflict situation?

Practicing active listening in a conflict situation can be difficult, yet rewarding. To improve your active listening skills, you should first prepare yourself mentally and emotionally. Clear your mind of any judgments or prejudices and remember your intention to understand and resolve the conflict. Pay attention to the other person, looking them in the eye and using appropriate gestures and expressions to show that you are listening. Avoid multitasking or distractions, and focus on what they are saying. Use paraphrasing, summarizing, and mirroring to show that you understand their messages. Ask open-ended questions to clarify and explore the issue, such as "What made you feel that way?" or "Why is that important to you?". Respond with empathy and respect, acknowledging the other person's feelings and needs. Avoid criticizing, blaming, or dismissing their point of view, and use "I" statements instead of "you" statements.

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Shivani Narang

Helping Founder & Leaders identify signs of burnout and recover ll Mindfulness Coach ll Workshop Facilitator ll Speaker ll Founder @ healingtogether.in
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- Listen with complete attention - Listen without an agenda of proving the other person wrong or finding counter points - Listen without interrupting - Ask, " what do you need?"

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4 How to identify the root cause of conflict through active listening?

Active listening can be used to identify the root cause of conflict through a process of inquiry and dialogue. Ask yourself and the other person questions such as what are the facts and assumptions of the situation, what are the feelings and emotions involved, what are the needs and values at stake, what are the goals and expectations of each party, what are the obstacles and challenges to reaching a solution, and what are the opportunities and benefits of resolving the conflict. Through this process, you can uncover the deeper layers of the conflict, understand motivations and interests, identify common ground and differences, as well as explore possible options to satisfy both parties.

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Jake Fisher

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In my experience, the quicker you can get to talking about the person's emotions, the faster the resolution will happen. Conflict usually happens when there is uncommunicated expectations. The moment that happens, emotions spring up. Usually those emotions are frustration, anger, sadness, emptiness, irritation, annoyance, and maybe a feeling of disrespect. That person feels unheard and misunderstood. You have to get them to express their emotions about the conflict, talk about them and through them, then how you can try to avoid that in the future. You don't have the PERMISSION to talk about your emotions until you fully understand theirs. Once you do, you will likely be able to find common ground and move with and not against.

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5 How to use active listening to communicate the root cause of conflict?

Once you have identified the root cause of conflict, you can use active listening to communicate it to the other person in a way that fosters trust and cooperation. To convey your message effectively, use a positive and constructive tone, avoiding negative or accusatory language. Additionally, provide examples and evidence to support your statements and avoid generalizations and assumptions. Similarly, give and receive feedback and feedforward in a constructive and respectful way. Finally, continue to use active listening skills like paying attention, reflecting, asking questions, and responding with empathy and respect. This will help maintain the rapport and understanding that you have built with the other person while also showing sincerity and commitment to resolving the conflict.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you identify the root cause of conflict through active listening?

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1 What is active listening?

2 Why is active listening important for conflict resolution?

3 How to practice active listening in a conflict situation?

4 How to identify the root cause of conflict through active listening?

5 How to use active listening to communicate the root cause of conflict?

6 Here’s what else to consider

Mindfulness

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How can you identify the root cause of conflict through active listening?

1

2

3

4

5

6

1 What is active listening?

2 Why is active listening important for conflict resolution?

3 How to practice active listening in a conflict situation?

4 How to identify the root cause of conflict through active listening?

5 How to use active listening to communicate the root cause of conflict?

6 Here’s what else to consider

Mindfulness

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