How can you help digital patrons with limited English proficiency?

1 Understand their needs

The first step to helping digital patrons with LEP is to understand their needs and preferences. You can use a language identification tool, such as Google Translate or Microsoft Translator, to quickly determine what language they speak and communicate with them. You can also ask them simple questions, such as what they are looking for, how they prefer to receive information, and what level of English they are comfortable with. By understanding their needs, you can tailor your service and avoid assumptions or misunderstandings.

2 Use clear and simple language

When communicating with digital patrons with LEP, you should use clear and simple language that is easy to understand and follow. You should avoid jargon, slang, idioms, acronyms, or technical terms that may confuse them. You should also use short sentences, active voice, and common words. You can use visual aids, such as images, icons, or screenshots, to illustrate your points or instructions. You can also use repetition, paraphrasing, or summarizing to reinforce your message and check for comprehension.

5 Be patient and respectful

Finally, you should be patient and respectful when helping digital patrons with LEP. You should acknowledge their efforts and achievements, and avoid making them feel embarrassed or frustrated. You should also be sensitive to their cultural backgrounds and beliefs, and avoid stereotypes or biases. You should also be open to feedback and suggestions, and learn from your mistakes or challenges. By being patient and respectful, you can build trust and rapport with your digital patrons, and make them feel welcome and valued.