How can you handle technical issues during an online workshop?

1 Choose the right platform

Before you plan your online workshop, you need to select a platform that suits your needs and goals. There are many options available, such as Zoom, Google Meet, Microsoft Teams, or Webex. Compare their features, costs, and compatibility with your devices and network. Consider how many participants you expect, what kind of interaction you want, and what kind of security and privacy you need. Test the platform beforehand and familiarize yourself with its functions and settings.

2 Communicate clearly

Communication is key to a successful online workshop. You need to inform your participants about the platform, the agenda, the expectations, and the etiquette of the workshop. Send them an email with the link, the instructions, and the materials they need to join and participate. Remind them to check their audio and video settings, their internet connection, and their battery level. During the workshop, use clear and simple language, speak slowly and loudly, and repeat important points. Ask for feedback and questions regularly and acknowledge their responses.

3 Have a backup plan

Even if you prepare well, technical issues can still happen. You might lose your connection, your microphone might malfunction, or your slides might freeze. That's why you need to have a backup plan for every possible scenario. For example, you can have a second device ready, a phone number to call, or a chat box to communicate. You can also have a co-facilitator who can take over if you encounter a problem. And you can have alternative activities or resources that you can use if something goes wrong.

4 Stay calm and positive

Technical issues can be frustrating and stressful, but they don't have to ruin your online workshop. The most important thing is to stay calm and positive. Don't panic, don't apologize excessively, and don't blame yourself or others. Instead, acknowledge the issue, explain what you are doing to fix it, and thank your participants for their patience and understanding. If the issue is minor, you can use humor or icebreakers to lighten the mood and keep the engagement. If the issue is major, you can reschedule or refund the workshop.

5 Learn from feedback

After the online workshop, you can learn from the feedback of your participants and yourself. Ask them to fill out a survey or a form that includes questions about the technical aspects of the workshop. Find out what worked well and what didn't, what they liked and what they didn't, and what suggestions they have for improvement. You can also review your own performance and identify what you did well and what you can do better. Use the feedback to improve your skills and your future online workshops.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?