How can you handle team members who struggle with customer service?
Customer service is a vital skill for any team member who interacts with clients, customers, or stakeholders. However, not everyone excels at providing courteous, helpful, and professional service. As a supervisor, you may encounter team members who struggle with customer service, either due to lack of training, poor attitude, or personal issues. How can you handle these situations and improve your team's performance and reputation? Here are some tips to consider.