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Last updated on 2024年7月11日

How can you handle a peer support client who is resistant to opening up about their struggles?

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In peer support, encountering clients who are hesitant to share their personal struggles is not uncommon. This resistance can stem from a variety of reasons such as fear of judgment, lack of trust, or simply not being ready to confront their issues. As a peer supporter, your role is to facilitate a safe and supportive environment where clients can feel comfortable to open up at their own pace. It's important to remember that your approach can significantly impact the client's willingness to engage, so patience and empathy are key.

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Chris “Savvy”

1 Build Trust

Establishing trust is the cornerstone of effective peer support. When dealing with a client who is resistant, it's crucial to demonstrate that you are a reliable and non-judgmental confidant. Take time to share a bit of your own experiences, if appropriate, to show that you can relate to their feelings. Ensure confidentiality and emphasize that their comfort and safety are your top priorities. Remember, trust is built over time, so be patient and consistent in your efforts.

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Chris “Savvy”
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One thing that is important when trust building is a shared power balance. When you go and see a clinician, the power balance tends to tip in the “professionals” direction, and it is difficult for trust to be built, however trust is earn’t in an equal way via peer support as a person feels genuinely heard, rather then feeling like a “client” when seeing a clinical “professional”.

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Dr Antje Bothin

??Empower ALL to SUPPORT people with Selective Mutism (SM) find their voice??communicate freely??peer ADVICE for fear of speaking, social communication anxiety??creative writing workshops for CONFIDENCE & ASSERTIVENESS??
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Create a friendly environment. Be positive and non-judgemental. Accept everyone as they are and value their experiences. Give people time to express themselves. Establish a relationship that is based on trust.

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2 Listen Actively

Active listening is more than just hearing words; it's about understanding the message behind them. Show your client that you are fully engaged by maintaining eye contact, nodding, and providing verbal acknowledgments. Resist the urge to interrupt or offer solutions immediately. Sometimes, all a person needs is to feel heard and validated to start breaking down their walls of resistance.

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Chris “Savvy”
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I was always taught that there are two forms of listening. 1) Listen to respond. 2) Listen to understand. In the world of Mental Health Lived Experience Peer Support, you listen to understand. Let rhe other person talk. Just speaking helps them. Empathise with them and share their pain without putting yourself at risk from vicarious trauma.

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3 Encourage Expression

Clients may find it easier to express themselves through alternative means rather than direct conversation. Encourage them to use other forms of expression such as writing, art, or music. These methods can serve as a gentle gateway to discussing deeper issues. It's also a way to show that there are multiple paths to healing and that you are open to exploring whichever path they feel most comfortable with.

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Chris “Savvy”
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We are all humans with emotions and expressions. If someone cries, don’t judge them! Because it’s just the bodies natural way of releasing emotions that are too much to contain in the body. Everyone cries. It’s totally ok to cry. As humans we are expressive. We all are. It’s actually one of the things that does indeed make us all human.

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4 Respect Boundaries

Respecting a client's boundaries is vital in peer support. If they are not ready to discuss certain topics, do not push them. Instead, focus on areas where they are more open and revisit sensitive subjects at a later time. This approach conveys respect for their autonomy and reassures them that they are in control of their own healing process.

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Chris “Savvy”
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Sometimes to respect boundaries, you need to dig into patience. Everyones boundaries vary from person to person, and sometimes patience and tolerance is needed for this. With most things, the more you practice respecting boundaries, tolerance, and patience, the better you become at it.

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5 Offer Resources

Sometimes resistance to opening up can be linked to a lack of awareness about available resources or options for help. Inform your client about different support groups, educational materials, or therapeutic activities without pressuring them to participate. Knowing that there are resources at their disposal can empower them to take the first step when they're ready.

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Chris “Savvy”
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Being helpful does not mean you are saving someone (especially in the world of mental health peer support) but it’s all about empowering the individual seeking help. You can “Assist” them in the right direction, but it’s also educating them in self-empowerment and how they can help themselves. Your the guide…but they take the steps towRds their own success.

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6 Normalize Feelings

It's important to normalize the emotions and reactions your client is experiencing. Let them know that it's okay to feel apprehensive about sharing personal struggles and that many people face similar challenges. This can help reduce feelings of isolation and shame, which are often barriers to opening up.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you handle a peer support client who is resistant to opening up about their struggles?

1

2

3

4

5

6

7

1 Build Trust

2 Listen Actively

3 Encourage Expression

4 Respect Boundaries

5 Offer Resources

6 Normalize Feelings

7 Here’s what else to consider

Peer Support

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How can you handle a peer support client who is resistant to opening up about their struggles?

1

2

3

4

5

6

7

1 Build Trust

2 Listen Actively

3 Encourage Expression

4 Respect Boundaries

5 Offer Resources

6 Normalize Feelings

7 Here’s what else to consider

Peer Support

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