How can you handle missing or incorrect shipping documentation?

3 Train your staff

Another way to handle missing or incorrect shipping documentation is to train your staff on how to create, handle, and verify them. You should provide your staff with clear and updated instructions on how to fill out, print, and attach the documents to the packages. You should also teach your staff how to use the DMS and how to check the documents for errors and inconsistencies. You should also encourage your staff to report any issues or problems with the documents and to seek help when needed.

4 Communicate with your customers and carriers

Communication is key to handle missing or incorrect shipping documentation. You should communicate with your customers and carriers regularly and proactively to ensure that they have the correct and updated information about the orders and the shipments. You should also inform them of any changes or delays that may affect the shipping process. You should also ask them for feedback and suggestions on how to improve your shipping documentation and procedures.

5 Have a contingency plan

Finally, you should have a contingency plan in case you encounter missing or incorrect shipping documentation that you cannot fix or replace in time. You should have a backup copy of your documents in case you lose or damage the original ones. You should also have a list of alternative carriers or routes in case you need to reroute or reship your goods. You should also have a budget for any extra costs or penalties that may arise from missing or incorrect shipping documentation.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?