How can you handle conflicts in business relationships?

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Conflict is inevitable in any business relationship, especially in the insurance industry where you have to deal with different stakeholders, such as clients, agents, brokers, adjusters, and regulators. However, conflict can also be an opportunity to improve communication, collaboration, and trust, if you handle it constructively and professionally. Here are some tips on how to handle conflicts in business relationships.

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1 Identify the root cause

Before you try to resolve a conflict, you need to understand what is causing it. Is it a misunderstanding, a disagreement, a personality clash, or a violation of expectations or norms? Try to see the situation from the other person's perspective and ask open-ended questions to clarify their concerns and needs. Avoid making assumptions or judgments that could escalate the conflict.

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Alberto González De Lara

Asesor Servicios Financiero y Auditoria.
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If there is no contract involved, then force yourself to listen to both parties and understand their arguments. If you are one of the parties in dispute, see arguments from both yours and the other party and support the party most attached to your reality, being impartial. .

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2 Choose the appropriate response

Not all conflicts require the same level of intervention or resolution. Some conflicts can be ignored or avoided if they are minor or irrelevant. Some conflicts can be addressed informally or privately if they are personal or emotional. Some conflicts can be negotiated or compromised if they are based on different interests or goals. And some conflicts can be mediated or arbitrated if they are complex or legal. Choose the response that matches the severity and impact of the conflict.

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Alberto González De Lara

Asesor Servicios Financiero y Auditoria.
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First, and in my opinion, we must pay attention and understand that it is not a conflict if we want to solve the discrepancy. Let's see the scope and importance of the "Conflict" and give a solution in accordance with the truth and above all the arguments must be valued as equal, our own or someone else's and give your opinion and serve as a response to the problem that is created in a conflict.

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3 Communicate respectfully and effectively

Communication is the key to resolving any conflict, but it can also be the source of more conflict if done poorly. To communicate respectfully and effectively, you need to listen actively, empathize sincerely, express yourself clearly, and focus on the problem, not the person. You also need to use positive and constructive language, avoid blaming or accusing, and acknowledge the other person's feelings and opinions.

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Alberto González De Lara

Asesor Servicios Financiero y Auditoria.
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The issue of communication is generally conscious and unconscious, first because we send a message thinking about ourselves, without thinking about others or how we would like them to communicate it to us. Therefore, it is very important to know who we are sending a message to to consider how they can interpret it and give a response, thus we prevent them from taking sides for and/or against and their response will be objective to the topic, sincere and without guilt for their response.

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4 Seek a mutually beneficial solution

The ultimate goal of handling a conflict is to find a solution that satisfies both parties and preserves the relationship. To do this, you need to identify the common ground, the shared interests, and the possible options that can meet both parties' needs. You also need to be flexible, creative, and willing to compromise or collaborate. Avoid imposing your solution or forcing your position on the other person.

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5 Follow up and follow through

After you have reached a solution, you need to follow up and follow through to ensure that the conflict is truly resolved and the relationship is restored. You can do this by confirming the agreement, documenting the action steps, monitoring the progress, and providing feedback. You can also thank the other person for their cooperation, apologize for any mistakes, and celebrate any successes.

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6 Learn and improve

Every conflict is a learning opportunity that can help you improve your skills, knowledge, and relationships. You can learn and improve by reflecting on the conflict, evaluating the outcome, identifying the strengths and weaknesses, and seeking feedback. You can also apply the lessons learned to prevent or reduce future conflicts and enhance your performance.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Misunderstandings are causing friction between underwriters and agents. How can you effectively resolve them?

How can you handle conflicts in business relationships?

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1 Identify the root cause

2 Choose the appropriate response

3 Communicate respectfully and effectively

4 Seek a mutually beneficial solution

5 Follow up and follow through

6 Learn and improve

7 Here’s what else to consider

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