How can you give feedback to someone unfamiliar with your product or service?

Start with Context: "Hey [Name], I really appreciate you taking the time to look into our product/service. I understand it might be new to you, so let me give you a bit of context..." Highlight Key Points: "One of the key aspects we're proud of is [highlight a specific feature or benefit]. It's something our users find particularly valuable because [brief explanation]." Share User Perspectives: "I thought it might be helpful to share some feedback from our current users. Many have found [specific feature] to be a game-changer because [example or testimonial]." Clarify Any Misunderstandings: "I noticed there might be a bit of confusion around [specific aspect]. I wanted to clarify that [brief clarification]."

One thing I've found helpful to start is to be your own advocate. People don't always know what you do, or have an incorrect understanding. Either way, it's important to educate others on the value that your service provides and also why you're doing what you're doing (the focus is on something bigger than the self - not personal). - Gratitude that they are interested and took the time to listen. - Praise them for doing what they are doing, they have a bigger than self "why" that drives them. - Be clear on how you're trying to help them succeed, offer an example of how something could have been said or done differently and the corresponding effect difference. - Make sure to give them a win. Motivation and support v. authoritative.

If you remain purpose driven, you can limit miscommunication concerning the purpose of your feedback. State your purpose, leave the education and history concerning your service and product for another time. Depending on what your product or service is, you might struggle with the other party feeling talked down to or dismissed due to their lack of knowledge. As long as you have a simple purpose that anyone can relate to, it should serve as your common ground for the conversation.

When giving feedback to someone unfamiliar with my product or service, I always keep in mind how important it is to be clear, concise, and considerate. So, I start by expressing my gratitude for their interest. Then I gently guide them through key features or common usage tips, everything in a user-friendly language. Finally, I conclude by offering further assistance and demonstrating my commitment to their positive experience and understanding.

Feedback is meant to be a gift to the receiver. If you are not coming from a place of genuine expertise or knowledge, ask the person what their purpose and objective is for asking you for feedback so that you can offer value. Be genuine and specific and always find something positive to start off. If you have constructive suggestions, it is helpful to pose it in a question format, like "Have you tried..." or, "What would it look like if..." Avoid judgment and criticism and use "I" language instead of "you" language, so that the person is not put on the defensive, but rather accepts the feedback as the gift it is.

When customers are unfamiliar with your product or service, please show patience when they are in the process of gathering information from you. Do you see a puzzled look? Please refrain from the question: do you understand what I’m saying? As answering no might be awkward. Consider saying: shall I give an overview of what I have been saying so far before we go further? This is a much easier question to answer and will give the person with the puzzled look another chance to start understanding.

Ao dar feedback a alguém n?o familiarizado com seu produto ou servi?o, é crucial adaptar sua comunica??o ao conhecimento do público. Comece explicando os conceitos básicos e a relevancia do produto ou servi?o de maneira clara e acessível. Use linguagem simples e evite jarg?es técnicos. Forne?a exemplos concretos para ilustrar pontos-chave e demonstre paciência e abertura para perguntas. Encoraje feedback e perguntas para garantir compreens?o. Personalize a explica??o de acordo com o interesse e o nível de conhecimento do indivíduo, focando nos aspectos mais relevantes para ele.

Understanding your customer is key because the degree to which you consider a customer's input in a business setting depends on their relationship with your company. The most devoted customers have a plethora of experience with your product, which makes their feedback more insightful. Do you have any recent clients who, despite just having used your product for six months, are heavy users? They probably have a tonne of wise criticism. Do some of your consumers pay a lot more than others? You might want to consider it as well.

Try your best to understand their pain point and tailor the discussion towards that. Also explain in lay man terms as much possible.

Principals and core of Enterprise Architecture helps here so are the management practices for programs and projects The concerns of a specific business head would be specific to their business unit. For a company manufacturing an automotive, the product head of electrical assembly & head of mechanical assembly would come from a specific "viewpoint" that we need to understand and cascade. A good professional would follow techniques such as influence impact matrix for stakeholders, which means someone with high influence and high impact potential needs to be worked closely. Also, an Industry experience cannot be substituted with anything else but many a times statistical data and historical process assets help you to a great extent.

I agree, but first listen to the other person’s perspective. We have got two ears and one mouth for a reason, especially as leaders and even while giving feedback we should hear more and talk less, when we talk, we should be specific.

Though sound easy but the most difficult part is to cut to the specifications and making to the point statements. Making to the point communication can save the unnecessary input, speculations and time of both the parties. We need to talk about basic facts and data which itself can add up to the feedback making it more convincing and genuine. The opposite party being unfamiliar with the product or service can start relating with simple examples and stats with which they can empathize in a broader aspect.

Positivity has to be trained into our thinking, beliefs and actions. Negativity sets in quickly and all to easily because it gives us the illusion of 'safety' because it's easier to believe that we're not worthy or good enough, than it is to take a chance on the unknown amd trust ourselves. Genuinely trusting in ourselves is not dependent on good circumstances. It is entirely based on our personal values. If we have the right values, and have seen them produce positive results consistently, no matter the situation, then that is all the proof we need that continuing to trust in them will get us through each challenge. Safety is an illusion in today's world. It so often depends on the promises and good will of others.

Endowing knowledge and teaching a subject which someone may not fully grasp requires an attitude that is not demeaning so as to make the person feel like you want them to understand you. They will often mirror that positivity so this rubs off and is a great influence and builds rapport immediately. Respect goes hand in hand because no one listens to a know-it-all who might come off as precocious and arrogant, with very little self regulation and observation skills.

Ao dar feedback a alguém n?o familiarizado com seu produto ou servi?o, opte por uma abordagem aberta e colaborativa. Comece com empatia, evite jarg?es técnicos e encoraje perguntas. Criar um ambiente colaborativo facilita a troca construtiva de informa??es, promovendo uma compreens?o mais clara do que está sendo apresentado.

Listening is more important, many times we assume things and confuse the wants vs needs. Once you clearly understand the needs of the people, then you can proritize and reassure that with them and list out which can be resolved by you, which of them need collaboration, which need be handled by them and have some timeline to accomplish them. it should be projected as joint effort, not the individula to fix it.

To be open and collaborative, you should listen actively to others' ideas with respect and empathy, communicate clearly and honestly, be receptive to feedback, seek out diverse perspectives, be flexible and adaptable, encourage open dialogue and collaboration, show appreciation for others' contributions, and demonstrate a commitment to ongoing learning and development through collaboration with others in your field or organization.

Here are a few ways: - Introduce your product or service briefly. - Be specific about what worked well or needs improvement. - Highlight the benefits and value of your product or service. - Use plain language, avoiding industry jargon. - Encourage questions and ask for clarification. - Provide constructive suggestions for improvement. - Maintain a positive and encouraging tone. - Invite follow-up questions or discussions. - Use visuals like screenshots if applicable. - Follow up to check if there are any additional questions or changes.

I would say emotion regulation of the person giving feedback is really key. Often times feedback is given in an emotional way and this creates resistance in the receiver. For example, when the person giving feedback is still upset or emotionally charge of a certain matters, giving constructive feedback will likely be done in an aggressive manner. This will only create resistance in the receiver. People with high EQ will know how to give feedback rationally and in a calm manner.

It’s like reviewing a movie with a friend who hasn’t seen it. 1. Situation: begin by setting the scene, explaining the context. It’s like telling your friend the genre, director, and basic plot of the movie without giving away any spoilers. 2. Behavior: describe the specific aspects of your product or service. Just as you’d discuss the movie’s characters, plot twists, and cinematography, highlight the features, benefits, and unique qualities of your offerings. 3. Impact: now, share the impact or benefit of using your product or service. Similar to explaining why the movie is worth watching, clarify how your product or service can solve problems or enhance their experience. A way to make your feedback more meaningful and persuasive.

This is a strange question and a bit of an AI fail to me ?? Why am I giving feedback to someone who is unfamiliar with my product or service? I might want them to know about my product, but that’s not feedback. Am I missing something? Or should AI try again? ??

Demander la permission de présenter le produit/service, sinon la personne pourrait se sentir "forcer" d'écouter. Ceci permettra aussi de faire un "ice breaker" pour la conversation qui suivra.