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How can you future-proof your IP service level agreement?

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If you rely on internet services for your business, you know how important it is to have a clear and reliable IP service level agreement (IP SLA) with your provider. An IP SLA is a contract that defines the quality and availability of the internet service you receive, such as bandwidth, latency, packet loss, uptime, and response time. But how can you ensure that your IP SLA is future-proof, meaning that it can adapt to changing needs and technologies without compromising your performance or budget? Here are some tips to help you future-proof your IP SLA.

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Jhuli Takahara

1 Choose a flexible provider

One of the key factors to future-proof your IP SLA is to choose a provider that offers flexibility and scalability in their internet services. You want a provider that can accommodate your growth, adjust to your changing requirements, and provide you with the latest technologies and innovations. Look for a provider that offers a variety of internet service options, such as broadband, fiber, wireless, or satellite, and that can switch or upgrade your service as needed. Also, look for a provider that has a robust network infrastructure, a strong security policy, and a responsive customer support team.

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Jhuli Takahara
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In my technical experience, the flexibility and innovation technologies are associated directly over the customer experience, like speed, jitter and latency measured for SLA. Some technologies like CGNAT (Carrier Grade Network Address Translations) ingest a lot of packet loss, latency and jitter). IPv6 and other techniques like MAP-T (Mapping Address Port - Translation) increases a lot of Customer Experience. The providers nowadays is not only looking to provide robust/secure infrastructure but other kinds of Value Added Services like Gaming, Wifi Management, using solutions like Smart Home. Looking for Regulators and researches from Speedtest, can have some insights of providers who can give a better experience.

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2 Negotiate the terms and conditions

When negotiating the terms and conditions of your IP SLA contract with your provider, it is essential to ensure that the SLA reflects your current and expected needs, as well as protecting your interests and rights in case of any disputes or issues. Pay attention to the scope and duration of the IP SLA, along with the possibility of renewal or termination. Additionally, consider the service level objectives (SLOs) and service level indicators (SLIs) that measure the quality and availability of the internet service. Further, review the penalties or rewards for meeting or missing SLOs, as well as the process for reporting and resolving any breaches or failures. Moreover, be sure to examine the escalation and arbitration procedures for handling complaints or disputes, along with the force majeure clause that defines circumstances that exempt the provider from liability in case of unforeseen events or disasters.

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Jhuli Takahara
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In some countries the Regulation Agencies has requirements for the providers with some metrics that must be reached. Looking for their statistics home page can help to select the providers that achieves the best services measured at their networks.

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3 Monitor and review the IP SLA

To future-proof your IP SLA, it is important to monitor and review it regularly and proactively. You should use tools and software such as ping, traceroute, or IP SLA monitoring tools to track and analyze the SLIs and the performance of the internet service. Additionally, it is important to communicate and collaborate with your provider to share feedback and suggestions for improvement. You should also review and audit the IP SLA periodically to assess its effectiveness and efficiency, as well as identify and anticipate any changes or trends that may affect your internet service needs or expectations. By following these tips, you can ensure that you get the best value and quality from your internet service provider. How do you future-proof your IP SLA? Share your tips and experiences with us.

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Jhuli Takahara
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I would include Speedtest at the tool list. Most of the time, the issue is not at the Access technology like Fiber, Cable at home, but researches shows the Wifi issues like Channel overlap, Signal strength, that is why providers with Smart Home Wifi Management services is contributing to assure the customer experience to guarantee the SLA.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jhuli Takahara
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In my experience, like smart Home Management from the Provider, adding these tools to their Mobile App, can help the user to self test and diagnose, monitor themselves their Access and Wifi, so might know if is necessary to open a Customer support for example. Maybe a topic over these kind self service management. This kind of functionality is already deployed over standards like TR-069 and TR-369.

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How can you future-proof your IP service level agreement?

1

2

3

4

1 Choose a flexible provider

2 Negotiate the terms and conditions

3 Monitor and review the IP SLA

4 Here’s what else to consider

Internet Services

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How can you future-proof your IP service level agreement?

1

2

3

4

1 Choose a flexible provider

2 Negotiate the terms and conditions

3 Monitor and review the IP SLA

4 Here’s what else to consider

Internet Services

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