How can you evaluate the impact of FM contract management training on your team's performance?

2 Choose your evaluation methods

Depending on your objectives, budget, and resources, you can choose from different methods to evaluate the impact of FM contract management training on your team's performance. Some common methods include pre- and post-training assessments, observation and feedback, and interviews and focus groups. Pre- and post-training assessments measure the knowledge, skills, and attitudes of your team before and after the training to compare the results and identify gaps and improvements in their learning. Observation and feedback involve observing team behavior and performance during and after the training, as well as providing constructive feedback. Interviews and focus groups allow you to understand how team members perceive the value and relevance of the training, as well as how they cope with challenges and opportunities.

3 Use evaluation tools

To facilitate your evaluation process, you can use various tools to collect, analyze, and report data and information. Kirkpatrick's four-level model is a widely used model that evaluates the impact of training on reaction, learning, behavior, and results. The balanced scorecard is a strategic management tool that evaluates performance based on four perspectives: financial, customer, internal process, and learning and growth. And SWOT analysis is a simple yet effective tool that evaluates strengths, weaknesses, opportunities, and threats of your team and the training program. These tools can help you measure your team's reactions to the training, align objectives with strategy, monitor progress and results, and identify factors influencing performance and outcomes.

4 Implement improvement actions

After you evaluate the impact of FM contract management training on your team's performance, you should implement improvement actions based on your findings and recommendations. This could involve providing follow-up support and coaching to reinforce learning, updating or modifying the training content, methods, or materials, recognizing and rewarding achievements, and sharing best practices and lessons learned. Ultimately, by following these steps, you can evaluate the impact of FM contract management training on your team's performance and enhance your FM capabilities and results.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?