How can you establish clear boundaries with a client who frequently exceeds session time limits?

Establishing clear boundaries with a client who frequently exceeds session time limits involves a blend of assertiveness and empathy. Start by setting explicit time limits at the beginning of each session and kindly remind the client as the end approaches. Communicate the importance of respecting these boundaries to ensure that both you and the client can manage time effectively and focus on the most critical issues. Reinforce this by creating a shared agenda at the start of each session, and gently but firmly steer conversations back to the agenda as the time limit nears. This approach not only maintains professionalism but also supports a productive coaching environment.

Signpost your engagement. I.e tell them we’re looking at this for 20 minutes, then this following subject for 20 minutes and then we can wrap up in the following 20 minutes so we finish on time. Tell them it’s something you’re doing with all your clients to ensure that they are all treated fairly and no one’s sessions start late! This is super simple - don’t over complicate it! There will be no push back, and before you start you can ask them if it’s going to be enough time to cover what they want, and if they say no, then say - no problem let’s book it to the booking system, and make sure you get them the time they need. It shouldn’t even feel like you set boundaries- but you just did. Be clear. Be honest. Frame it correctly.

Coaching is a journey where the client feels seen, heard, and respected so honoring the time is an important guide. I have found agreeing on an agenda helpful. If there is a burning concern on my client's mind and heart, I want to know what that is so I am sure to address it while honoring our time together. I review accountability objectives and celebrate wins before diving into a challenge. If two equally strong challenges are on the table, we pick one to explore and I remind the client of the time available so that we maximize the benefit of the session for her. When we are 10 min away from the end of time, I remind the client of the time we have left and that we can schedule an additional session to complete the process if necessary.

Clear communication and proactive measures are key to addressing clients who consistently exceed session time limits. Start by revisiting your coaching agreement, emphasizing the importance of time boundaries for both parties. Implement a gentle reminder system, when there are 5-10 minutes left in the session. Another effective strategy is to propose a "power close" routine, where you and the client collaboratively summarize key takeaways and action steps in the final minutes. Remember, enforcing boundaries isn't just about time management—it's about fostering mutual respect and ensuring the best possible coaching outcomes for your clients.