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How can you ensure your team's decisions positively impact your organization's reputation?

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As an administrative manager, you are responsible for overseeing the day-to-day operations of your team and ensuring that they make sound and ethical decisions that align with your organization's goals and values. However, decision making can be challenging, especially when you have to deal with complex, uncertain, or conflicting situations. How can you ensure your team's decisions positively impact your organization's reputation? Here are some tips to help you and your team make better decisions and communicate them effectively.

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Dr. Dirk Schmidt

Love for business optimization, sustained profitable growth and team building.

1 Define the problem and the criteria

Before you and your team start brainstorming solutions, you need to clearly define the problem you are trying to solve and the criteria you will use to evaluate the options. This will help you narrow down the scope of the decision, avoid irrelevant or unrealistic alternatives, and focus on the desired outcomes. You can use tools such as SWOT analysis, SMART goals, or decision matrices to help you define the problem and the criteria.

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Jorge Luis Fiestas Becerra

ESPECIALISTA EN GESTION EN LIBERACIóN PREDIOS E INTERFERENCIAS EN PROYECTO DE INFRAESTRUCTURA Y EXTRACTIVOS
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El equipo debe tener claro el objetivo del proyecto y conocer el contrato y los tiempos a fin de poder optimizar las alternativas a proponer, utilizando las herramientas de gestión para la toma de decisiones.

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Aline Moreira

Supervisor de Opera??es I Logística para e-commerce I Gest?o de pessoas I Last Mile
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Na minha experiência, n?o trabalho com cumprimento de projetos, mas sim com acompanhamentos diários de metas e os objetivos precisam estar bem claros pra que toda a equipe entenda onde precisam chegar e que só chegaremos no resultado final com a ajuda de todos.

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Maricruz Botello Taitt

Commercial Transformation Director | Senior Product Manager | Certified in Business Agility | Banking | DIBEXer
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Efectivamente, para poder identificar un problema y atenderle, es imperante se gestione un proceso de exploración donde se deben generar ciertas actividades que impulsen la comprensión de la situación y sus posibles soluciones. Entre los puntos a desarrollar estarían: 1. Comprender la situación actual mediante ceremonias donde las áreas involucradas participen. Siempre escuchar la voz del cliente. 2. Examinar factores externos que podrían influir, como tendencias del mercado o regulaciones. 3. Recopilar información relevante para entender el contexto y posibles soluciones. 4. Reconocer a las partes interesadas y sus expectativas.

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2 Gather relevant information and perspectives

Once you have a clear understanding of the problem and the criteria, you need to gather relevant information and perspectives that will help you make an informed decision. You can use sources such as data, research, best practices, or feedback from stakeholders to support your decision making process. However, you also need to be aware of the potential biases, assumptions, or gaps in the information you collect and seek diverse and credible perspectives that can challenge or complement your own.

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Jorge Luis Fiestas Becerra

ESPECIALISTA EN GESTION EN LIBERACIóN PREDIOS E INTERFERENCIAS EN PROYECTO DE INFRAESTRUCTURA Y EXTRACTIVOS
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De acuerdo, mientras mayor información se tenga para la toma de decisiones es mejor el resultado, evaluar la información y la fuente es de vital importancia.

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Maricruz Botello Taitt

Commercial Transformation Director | Senior Product Manager | Certified in Business Agility | Banking | DIBEXer
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Un enfoque integral garantiza que la información recopilada sea diversa, precisa y contextualmente relevante. Entre las mejores prácticas podría mencionar: 1- Obtener información directamente de expertos, partes interesadas o personas directamente involucradas. 2- Realizar entrevistas con personas clave para obtener opiniones y conocimientos específicos. 3- Utilizar encuestas para recopilar datos cuantitativos y patrones de opinión. 4- Procesar datos existentes para identificar tendencias y patrones relevantes. 5- Monitorear conversaciones en redes sociales para captar opiniones y tendencias emergentes. 6- Organizar discusiones con grupos representativos para obtener perspectivas más profundas. Generar un reporte con los resultados.

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3 Generate and evaluate alternatives

After you have collected enough information and perspectives, you need to generate and evaluate alternatives that can solve the problem and meet the criteria. You can use techniques such as brainstorming, mind mapping, or prototyping to generate as many ideas as possible without judging them. Then, you need to evaluate each alternative based on the criteria you established and weigh the pros and cons of each option. You can use tools such as cost-benefit analysis, risk assessment, or scenario planning to help you evaluate the alternatives.

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Maricruz Botello Taitt

Commercial Transformation Director | Senior Product Manager | Certified in Business Agility | Banking | DIBEXer
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Este proceso facilita la selección de la alternativa más adecuada para el logro de los objetivos. Importante considerar: 1. Evaluar las implicaciones financieras y los beneficios potenciales de cada alternativa. 2- Crear una tabla para comparar objetivamente cada alternativa según criterios específicos y asigna puntajes. 3- Examinar la factibilidad técnica de cada opción en términos de recursos y tecnología disponibles. 5. Analizar los posibles riesgos asociados con cada alternativa y desarrolla estrategias de mitigación. 6. Obtener retroalimentación de partes interesadas clave para entender sus preferencias y preocupaciones. 7. Clasificar las alternativas según su viabilidad, impacto y alineación con los objetivos del proyecto.

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Hamada Said

Head of Administrative Affairs Department | Administrative Supervisor | Accountant | Administrative Assistant | Independent | Content Designer | Training| Video Editor |TOT
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Promote a culture of open communication by encouraging team members to freely share their ideas and concerns, and ensuring transparent decision-making processes

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4 Choose and implement the best solution

Once you have evaluated the alternatives, you need to choose and implement the best solution that can solve the problem and meet the criteria. You need to consider the feasibility, effectiveness, and impact of the solution and how it aligns with your organization's goals and values. You also need to communicate the rationale behind your decision and how it will benefit your organization and its stakeholders. You can use methods such as action plans, timelines, or milestones to help you implement the solution.

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Hamada Said

Head of Administrative Affairs Department | Administrative Supervisor | Accountant | Administrative Assistant | Independent | Content Designer | Training| Video Editor |TOT
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Conduct risk assessments Analyze the potential consequences of decisions for stakeholders and the organization's reputation before implementation

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5 Monitor and review the results

After you have implemented the solution, you need to monitor and review the results and see if it solved the problem and met the criteria. You need to measure the outcomes, collect feedback, and identify any issues or challenges that may arise during or after the implementation. You also need to learn from the results and reflect on what worked well and what can be improved in the future. You can use tools such as surveys, reports, or debriefs to help you monitor and review the results.

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Hamada Said

Head of Administrative Affairs Department | Administrative Supervisor | Accountant | Administrative Assistant | Independent | Content Designer | Training| Video Editor |TOT
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Hold yourself and others accountable for the consequences of decisions. Create a culture of ownership and responsibility for results

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6 Share and celebrate your success

Finally, you need to share and celebrate your success and acknowledge the efforts and contributions of your team and other stakeholders who were involved in the decision making process. You need to highlight the positive impact of your decision on your organization and its reputation and share the lessons learned and the best practices that can be applied to other situations. You also need to reward and recognize your team and other stakeholders for their participation and collaboration. You can use methods such as newsletters, testimonials, or events to help you share and celebrate your success.

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Hamada Said

Head of Administrative Affairs Department | Administrative Supervisor | Accountant | Administrative Assistant | Independent | Content Designer | Training| Video Editor |TOT
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Balancing competing interests Seek solutions that meet the needs of multiple stakeholders while minimizing negative impacts on any one group

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr. Dirk Schmidt

Love for business optimization, sustained profitable growth and team building.
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Build an organizational culture you can be proud of and allow team members to make decisions through empowerment built on trust, training and diversity. Hire for a cultural fit not aptitude alone.

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How can you ensure your team's decisions positively impact your organization's reputation?

1

2

3

4

5

6

7

1 Define the problem and the criteria

2 Gather relevant information and perspectives

3 Generate and evaluate alternatives

4 Choose and implement the best solution

5 Monitor and review the results

6 Share and celebrate your success

7 Here’s what else to consider

Administrative Management

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How can you ensure your team's decisions positively impact your organization's reputation?

1

2

3

4

5

6

7

1 Define the problem and the criteria

2 Gather relevant information and perspectives

3 Generate and evaluate alternatives

4 Choose and implement the best solution

5 Monitor and review the results

6 Share and celebrate your success

7 Here’s what else to consider

Administrative Management

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