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How can you ensure that your multidisciplinary healthcare team is on the same page?

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As a patient advocate, you play a vital role in ensuring that your multidisciplinary healthcare team is on the same page. A multidisciplinary healthcare team is a group of professionals from different disciplines who work together to provide comprehensive and coordinated care for patients with complex needs. However, working in a multidisciplinary team can also pose some challenges, such as communication gaps, conflicting goals, role ambiguity, and power dynamics. How can you overcome these barriers and foster a collaborative and respectful team culture? Here are some tips to help you.

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1 Communicate clearly and frequently

Communication is the foundation of any successful team, especially in healthcare, where miscommunication can have serious consequences for patient safety and quality of care. As a patient advocate, you can promote effective communication by setting up regular and structured meetings like huddles, rounds, or case conferences to share information, updates, and feedback. Additionally, use clear and concise language to ensure everyone understands the message. Listen actively and respectfully, acknowledge different perspectives, and ask clarifying questions when needed. Utilize appropriate communication tools such as electronic health records, care plans, or handover protocols to document and relay important information. These practices can help ensure effective communication within your team.

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Temitayo Bewaji MD, MBA

Fractional CIO | Healthcare Innovation and Technology | Artificial Intelligence
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Communication thrives in a psychologically safe environment where members feel comfortable expressing thoughts, questions, and concerns without fear of retribution or ridicule. Where the stakes are high, and the environment is fast-paced and stressful, team members may hesitate to speak up about uncertainties or potential errors. Psychological safety allows the team to: Share unique insights based on specialized knowledge, which can lead to a more comprehensive understanding. Report errors or near-misses, which is crucial for learning and preventing future incidents. Engage in constructive debate and challenge each other in a respectful manner, leading to better decision-making. Support one another, reducing burnout and improving morale.

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Devan Pillai, CMT, COC, CPB, CRCR, CHFP, LSSBB

??Connecting the Dots - Chess & Life | Ex-AVP US Healthcare | Writer | National Chess Instructor
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The stage is set through the "Wildly Important Goal." The team needs to have this so that they can work together to make it come to fruition. All communication should be centered around how the WIG can be achieved. This approach aligns all the team members to a singular purpose.

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2 Align goals and expectations

As a patient advocate, another challenge of working in a multidisciplinary team is ensuring that everyone has a common understanding of the team's goals and expectations. To help align your team members, involve the patient and their family in setting and reviewing the goals of care, making sure they are realistic, measurable, and patient-centered. Clarify the roles and responsibilities of each team member, respecting their scope of practice, expertise, and autonomy. Negotiate and resolve any conflicts or disagreements that may arise, focusing on the best interests of the patient and the team. Additionally, celebrate and recognize the achievements and contributions of each team member to foster a sense of appreciation and trust.

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3 Promote learning and innovation

A multidisciplinary team can be a valuable source of learning and innovation, as each member brings their own knowledge, skills, and experience. As a patient advocate, you can foster this by creating a safe and supportive environment for team members to share ideas without fear of judgment. Additionally, providing opportunities for professional development such as training or mentoring can enhance the team's competence and confidence. It's also important to embrace diversity and respect different backgrounds, cultures, and values. Lastly, seeking out evidence-based practices or guidelines can help improve the team's performance and outcomes. Working in a multidisciplinary healthcare team can be challenging but rewarding. By ensuring that your team is on the same page, communicating effectively, aligning goals and expectations, and promoting learning and innovation, you can make a positive difference in the quality of care for your patients as well as the satisfaction and well-being of your team members.

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Devan Pillai, CMT, COC, CPB, CRCR, CHFP, LSSBB

??Connecting the Dots - Chess & Life | Ex-AVP US Healthcare | Writer | National Chess Instructor
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Diverse opinions and ideas need to be brought to the table for discussion as this allows us to brainstorm better ways to serve the patients. The healthcare journey has so many touchpoints that can be leveraged so that patients have a pleasant healthcare encounter, not just a great outcome or prognosis.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Devan Pillai, CMT, COC, CPB, CRCR, CHFP, LSSBB

??Connecting the Dots - Chess & Life | Ex-AVP US Healthcare | Writer | National Chess Instructor
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Having an open mind is essential to giving birth to new ideas. Each member should appreciate other ideas and be willing to test them out or ask clarifying questions without making any assumptions. Setting aside preconceived notions, each member should not dismiss any idea. Looking outside the industry for inspiration is also important, as patients are consumers of healthcare services. They would be treated as any other consumer. A consumer-centric approach that works in one industry can certainly be adapted inside healthcare.

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Cidália Eusébio

Research Fellow @ London South Bank University | NHS Clinical Entrepreneur'24 | Nurse, Public Health Specialist, Data Science
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Build trust between the multidisciplinary teams: - Offer opportunities to train together, - Team Building exercises, - Arrange projects which require multidisciplinary collaboration Only of this is only possible if we ensure we can retain people.

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How can you ensure that your multidisciplinary healthcare team is on the same page?

1

2

3

4

1 Communicate clearly and frequently

2 Align goals and expectations

3 Promote learning and innovation

4 Here’s what else to consider

Patient Advocacy

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How can you ensure that your multidisciplinary healthcare team is on the same page?

1

2

3

4

1 Communicate clearly and frequently

2 Align goals and expectations

3 Promote learning and innovation

4 Here’s what else to consider

Patient Advocacy

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