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Last updated on 2024年5月29日

How can you ensure your feedback is understood and acted upon?

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Giving feedback is a critical component of effective business communication, but ensuring that it is both understood and acted upon can be challenging. The key lies in delivering your message clearly and constructively, while also fostering an environment that encourages open dialogue and improvement. To achieve this, you must be deliberate in your approach, choosing your words carefully, and considering the timing and manner of your feedback. By adhering to certain principles and techniques, you can greatly increase the likelihood that your feedback will be received in the spirit it is given and will lead to positive changes.

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1 Be Clear

Clarity is the cornerstone of effective feedback. Avoid ambiguity by being specific about what actions or behaviors need addressing. Instead of general statements like "You need to do better," pinpoint the exact issue, such as "Your reports have been consistently late, which disrupts the team's workflow." By articulating the precise problem and the impact it has, you make it easier for the recipient to understand what needs to change and why it matters.

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Sabrina Klein

Consultoria em solu??es ambientais, mantendo integridade e sustentabilidade
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Eu contaria com algum software gráfico, com parametros. Há vários softwares como o Trello, O Figma, o Canva, vários templates para trabalhar em time com comunica??o n?o agressiva, e estas ferramentas podem ajudar a explicar um feedback, a trazer clareza para a conversa.

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2 Be Constructive

Feedback should empower, not discourage. Frame your comments in a way that highlights opportunities for growth rather than just cataloging faults. For example, instead of saying "Your presentation skills are lacking," you could offer, "Improving your presentation skills could really enhance your effectiveness in client meetings." This approach not only identifies the area for improvement but also provides a positive outcome to aim for.

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Sabrina Klein

Consultoria em solu??es ambientais, mantendo integridade e sustentabilidade
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O feedback é pessoal, para cada colaborador da empresa. N?o pode ser dado de forma uniforme - tem que ser customizado para cada funcionário, estamos falando de seres humanos. Mas estamos falando de ADULTOS, ent?o é preciso encontrar o meio termo, o caminho do meio de nem ser complacente em demasia, nem insensível. é muito difícil.

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3 Timing Matters

The timing of your feedback can significantly affect how it's received. Offer feedback as close to the event in question as possible, so the details are fresh and more actionable. If you wait too long, the moment for learning may pass, or the feedback may seem less relevant. However, also be mindful of the recipient's state of mind—giving feedback during a stressful time may not yield the best results.

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4 Foster Dialogue

Feedback is a two-way street. Encourage the recipient to share their perspective and participate in creating a solution. This not only helps ensure they understand your feedback but also gives them a sense of ownership over their improvement process. Ask open-ended questions like, "How do you feel about this?" to engage them in the conversation and make it more likely they'll act on your suggestions.

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Sabrina Klein

Consultoria em solu??es ambientais, mantendo integridade e sustentabilidade
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A linguagem dos emojis, os templates com stickers, todos gostam de elementos lúdicos no seu dia a dia. Vi um vídeo que um funcionário fez para uma apresenta??o ao seu chefe, cada um tinha que se apresentar - era genial! Todos lidam com internet, os recursos das redes sociais s?o muitos e fáceis de lidar, eu sou daquelas que gosta de usar a tecnologia a favor de uma comunica??o - diálogo mais efetivo, divertido, mais humano.

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5 Follow Up

Feedback doesn't end with the initial conversation. Schedule a follow-up to discuss progress and address any further issues. This shows that you are invested in their improvement and provides an opportunity to offer additional support or guidance if necessary. It also reinforces the importance of the feedback and the expectation of change.

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6 Encourage Culture

Lastly, cultivate a feedback culture within your organization where regular, constructive feedback is valued and sought after. When feedback becomes a standard part of operations, it's less likely to be taken personally and more likely to be acted upon. Lead by example—solicit feedback on your own performance and show how you respond to it. This sets a powerful precedent for how feedback should be handled.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you ensure your feedback is understood and acted upon?

1

2

3

4

5

6

7

1 Be Clear

2 Be Constructive

3 Timing Matters

4 Foster Dialogue

5 Follow Up

6 Encourage Culture

7 Here’s what else to consider

Business Communications

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How can you ensure your feedback is understood and acted upon?

1

2

3

4

5

6

7

1 Be Clear

2 Be Constructive

3 Timing Matters

4 Foster Dialogue

5 Follow Up

6 Encourage Culture

7 Here’s what else to consider

Business Communications

给文章评分

感谢您的反馈

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