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How can you ensure that a problem is solved permanently?

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How often have you solved a problem only to see it resurface later? Maybe you fixed a bug in your code, but it caused another issue in a different module. Or maybe you resolved a conflict with a colleague, but it reappeared in a different context. Solving problems permanently is not easy, but it is possible if you apply some analytical skills and follow a systematic approach. In this article, you will learn how to identify the root cause of a problem, how to design and implement effective solutions, and how to monitor and evaluate the results.

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CA Veena Viswanathan (ACA, B.E)

Asst Manager, Talks about #IFRSAccountingStandards #AuditQuality
Psy.Tehmina Shehryar FCCA

People Leader | Psychologist| Learning & Business Coach| CBT councillor| DEI advocate
Muhammad Azhar

1 Define the problem

The first step to solve a problem permanently is to define it clearly and accurately. You need to understand what the problem is, why it is happening, who is affected by it, and what are the consequences of not solving it. You can use tools such as the 5 Whys, the Fishbone Diagram, or the Problem Statement to help you define the problem and its scope. A well-defined problem will guide your analysis and help you avoid wasting time and resources on irrelevant or superficial issues.

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Psy.Tehmina Shehryar FCCA

People Leader | Psychologist| Learning & Business Coach| CBT councillor| DEI advocate
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Identifying the root cause of a problem often encounters a psychological challenge – the tendency to address symptoms rather than delve into the underlying issues. It's akin to pruning a weed without uprooting it. To overcome this, embrace a mindset shift. Instead of viewing the surface-level manifestations, become a detective of the deeper intricacies. Practice active curiosity and ask "why" repeatedly to peel back layers until you reach the core issue. Collaborate with diverse perspectives to prevent cognitive biases from clouding the analysis. By acknowledging that identifying root problems requires a blend of analytical rigor and psychological acuity, you pave the way for lasting solutions that stand resilient against the test of time.

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Asha Kanta Sharma

Assistant Manager - Finance & Accounts Decimal Technologies | Fintech | Financial Accounting
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To ensure a problem is solved permanently, a comprehensive and systematic approach is needed. This includes defining the problem clearly, conducting a thorough root cause analysis, involving cross-functional teams, prioritizing solutions, implementing sustainable solutions, establishing standard operating procedures, providing training and education, implementing checks and balances, establishing a continuous improvement culture, using technology to support solutions, monitoring key performance indicators, encouraging open communication, conducting periodic reviews, learning from past incidents, involving leadership and management, documenting and sharing knowledge, and seeking external expertise.

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2 Analyze the cause

The next step is to analyze the cause of the problem and identify the factors that are contributing to it. You need to dig deeper into the problem and find out what is the root cause behind it. The root cause is the fundamental reason why the problem exists and persists. You can use tools such as the Pareto Chart, the Cause and Effect Matrix, or the Fault Tree Analysis to help you prioritize and isolate the root cause. By addressing the root cause, you will prevent the problem from recurring and eliminate its effects.

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Muhammad Azhar
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Ask whys? And keep doing it until you no longer can ask questions. That is when you have reached the underlying cause that need to be solved. Too often we think something ia a cause when in reality that is only a symptom of another cause.

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3 Generate solutions

Once you have identified the root cause, you need to generate solutions that will solve the problem permanently. You need to brainstorm and evaluate different options that will address the root cause and meet your objectives. You can use tools such as the SCAMPER Technique, the Morphological Matrix, or the Decision Matrix to help you generate and compare solutions. You should aim for solutions that are feasible, effective, and sustainable.

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CA Veena Viswanathan (ACA, B.E)

Asst Manager, Talks about #IFRSAccountingStandards #AuditQuality
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It is always better to collaborate with the team members and get insights from all of them to document in detail and then analyze the best possible solution. Consider all the factors and possible side effects for each of the solution. Prepare a matrix. Combinations of various solutions are compared and finally a long-lasting solution is selected for implementation. Any extra cost incurred in implementing the new solution will have to be considered as an investment instead of considering it as an expense which can lead to a permanent solution.

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4 Implement solutions

After you have selected the best solution, you need to implement it and monitor its progress. You need to plan and execute the actions that will deliver the solution and overcome any barriers or risks. You can use tools such as the Gantt Chart, the Action Plan, or the PDCA Cycle to help you implement and control the solution. You should communicate and collaborate with the stakeholders involved in the problem and the solution and ensure their support and feedback.

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5 Evaluate results

The final step is to evaluate the results of the solution and verify that it has solved the problem permanently. You need to measure and analyze the outcomes of the solution and compare them with the expected results. You can use tools such as the KPIs, the Balanced Scorecard, or the SWOT Analysis to help you evaluate and improve the solution. You should also document and share the lessons learned from the problem-solving process and apply them to future problems.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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CA Veena Viswanathan (ACA, B.E)

Asst Manager, Talks about #IFRSAccountingStandards #AuditQuality
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Continuous monitoring is as equally very important to make sure that the implemented solution is effective. Each stage has to be repeated and analyzed to identify the flaws if any and correct them immediately to arrive at a permanent solution.

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How can you ensure that a problem is solved permanently?

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2

3

4

5

6

1 Define the problem

2 Analyze the cause

3 Generate solutions

4 Implement solutions

5 Evaluate results

6 Here’s what else to consider

Analytical Skills

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How can you ensure that a problem is solved permanently?

1

2

3

4

5

6

1 Define the problem

2 Analyze the cause

3 Generate solutions

4 Implement solutions

5 Evaluate results

6 Here’s what else to consider

Analytical Skills

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