Outsourcing IT services can be a cost-effective and flexible way to access specialized skills and expertise, but it also comes with some risks and challenges, especially when it comes to security. How can you ensure that your IT outsourcing partner does not compromise your data, systems, and reputation? Here are some tips to help you manage IT security when outsourcing.
The first step is to do your homework and select a reliable and trustworthy IT outsourcing provider that has a proven track record of delivering quality services and adhering to security standards. You should check their credentials, certifications, references, and reviews, and ask them about their security policies, procedures, and tools. You should also verify that they comply with the relevant laws and regulations in your industry and location, such as GDPR, HIPAA, or PCI DSS.
Start by selecting an IT outsourcing provider with a strong track record of security and compliance. Look for certifications like ISO 27001 or adherence to industry standards, which indicate a commitment to security best practices. For example, conducting a thorough vetting process, including reference checks and reviewing their security policies, can help ensure you're choosing a provider that takes security as seriously as you do.
The second step is to establish a clear and detailed contract or service level agreement (SLA) that defines the scope, deliverables, timelines, and costs of the IT outsourcing project. The contract or SLA should also specify the roles and responsibilities of both parties regarding security, such as who owns the data, who is liable for breaches, who is responsible for backups, encryption, authentication, and monitoring, and how security incidents will be reported and resolved. You should also include clauses that protect your intellectual property rights and confidentiality.
The third step is to maintain regular and transparent communication with your IT outsourcing provider and monitor their performance and security practices. You should set up clear channels and methods of communication, such as phone calls, emails, chats, or reports, and agree on the frequency and format of updates and feedback. You should also use tools and metrics to track and measure the progress and quality of the IT outsourcing project, such as dashboards, benchmarks, or audits. You should also be ready to address any issues or concerns that may arise and provide guidance and support when needed.
The fourth step is to train and educate your staff on the best practices and policies for IT security when outsourcing. You should make sure that your staff understand the risks and benefits of IT outsourcing, the expectations and responsibilities of both parties, and the security protocols and procedures that they need to follow. You should also provide them with the necessary tools and resources to access and collaborate with the IT outsourcing provider securely, such as VPNs, passwords, or encryption software.
The fifth step is to review and improve your IT outsourcing security strategy continuously. You should evaluate the results and outcomes of the IT outsourcing project regularly and assess the performance and security of the IT outsourcing provider. You should also solicit feedback from your staff, customers, and stakeholders on the quality and security of the IT services delivered. You should also identify any gaps, weaknesses, or opportunities for improvement and implement changes or adjustments accordingly.
IT outsourcing can be a valuable and strategic option for your business, but it also requires careful planning and management to ensure security. By following these tips, you can minimize the risks and maximize the benefits of IT outsourcing without compromising your data, systems, and reputation.
There is only one thing, to pay adequately for good and experienced professionals. If you are paying cheap ( which is what most companies look for when outsourcing ) you will get the same thing back. There is no miracle formula. The best professionals are more expensive, you won’t get good results paying less.
El proveedor de confianza debe también demostrar que aplica controles de seguridad, existen estándares para medir la madurez (ISO-27001 y CIS). También están surgiendo herramientas de Software para evaluar la seguridad y riesgo de proveedores visto desde la perspectiva externa, estas herramientas proveen un Score de riesgo.
Don’t overlook the importance of a robust incident response plan that includes your outsourcing provider. Knowing exactly what steps to take and who to contact in the event of a security breach can significantly mitigate risks. Additionally, consider the geopolitical and legal implications of outsourcing to providers in different countries, as this can affect data privacy and protection. By taking these steps, you can significantly reduce the security risks associated with IT outsourcing, ensuring your organization's data and systems remain protected even when managed by external parties.
Se debe tener un enfoque proactivo y una selección cuidadosa del proveedor, recuerda que el servicio al final es una responsabilidad compartida, nunca se la puedes pasar solo al proveedor. Revisa la experiencia, clientes, contratos, precios y sobre todo las certificaciones que deben tener en temas de seguridad, incluyendo sus fechas de validez y que sean emitidas por organismos reconocidos o responsables de las plataformas de TI que manejan.