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How can you ensure accessibility for users with disabilities in business systems?

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Accessibility is not only a legal requirement, but also a moral duty and a business opportunity. Users with disabilities should be able to access and use business systems without barriers or difficulties. As an IT operations professional, you can ensure accessibility for users with disabilities in business systems by following some best practices and guidelines. Here are some of them.

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1 Understand the needs

The first step to ensure accessibility is to understand the needs and preferences of users with disabilities. You can do this by conducting user research, testing, and feedback sessions with people who have different types of impairments, such as visual, auditory, cognitive, physical, or mental. You can also use personas, scenarios, and user stories to represent the diversity of users and their goals.

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Gloria Jean Baxter

IT, Business, and Healthcare Project Manager
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Many businesses, especially start-ups, are not aware of the accessability for disabled persons. Disabled persons are not recognized unfortunately as great potential customers. All to often the public sectors and businesses do not realize disabled people are most likely financially stable and wealthy. Businesses should have a research analyist to obtain statistics through many venues. The bottom-line is that disabled persons need many products and services of which any business can deliver and prepare to accomodate being profitable to the company as well as taking care of disabled population.

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B. Lee Jones 李琼斯 ,MBA

Board Member | Interim & Fractional CxO | Technologist | Visionary | Keynote Speaker | Polyglot | Polymath | Smart Cities | AI | Quantum Computing | QKD | Blockchain | 戦士 | ????? | πολεμιστ?? | suvwI'
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Understanding the needs & ensuring accessibility for users with disabilities in business systems requires a user-centered approach & an in-depth understanding of accessibility standards & best practices. Familiarize yourself with common disabilities that can affect how users interact with technology e.g. visual, auditory, motor, or cognitive impairments. Conduct research & gather feedback from users with disabilities to understand their specific challenges & preferences when using business systems including surveys, interviews & usability testing with assistive technologies like screen readers or voice recognition software. * Web Content Accessibility Guidelines (WCAG) & Section 508 for Web & Software Development.

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2 Apply the standards

The second step to ensure accessibility is to apply the standards and principles that are widely recognized and accepted in the industry. One of the most common and comprehensive standards is the Web Content Accessibility Guidelines (WCAG), which provide criteria and techniques for making web content accessible to people with disabilities. You can also use other standards and frameworks, such as the Accessible Rich Internet Applications (ARIA), the User Agent Accessibility Guidelines (UAAG), or the Authoring Tool Accessibility Guidelines (ATAG).

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B. Lee Jones 李琼斯 ,MBA

Board Member | Interim & Fractional CxO | Technologist | Visionary | Keynote Speaker | Polyglot | Polymath | Smart Cities | AI | Quantum Computing | QKD | Blockchain | 戦士 | ????? | πολεμιστ?? | suvwI'
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Applying Web Content Accessibility Guidelines (WCAG) and other standards to ensure accessibility for users with disabilities in business systems involves incorporating accessibility considerations throughout the design, development & maintenance stages of your systems. WCAG offers a set of criteria for making web content more accessible to people with disabilities. Familiarize yourself with the guidelines, which cover areas such as perceivable, operable, understandable, and robust content. For instance, provide text alternatives for non-text content, use sufficient color contrast & ensure keyboard navigability for users who may/can not use a mouse.

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3 Use the tools

The third step to ensure accessibility is to use the tools and resources that are available to help you design, develop, and evaluate business systems for accessibility. You can use tools such as screen readers, magnifiers, voice assistants, captions, transcripts, or alternative input devices to test how users with disabilities interact with your system. You can also use tools such as validators, checkers, simulators, or audits to identify and fix accessibility issues and errors.

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B. Lee Jones 李琼斯 ,MBA

Board Member | Interim & Fractional CxO | Technologist | Visionary | Keynote Speaker | Polyglot | Polymath | Smart Cities | AI | Quantum Computing | QKD | Blockchain | 戦士 | ????? | πολεμιστ?? | suvwI'
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Incorporating accessibility tools into your systems to ensure accessibility for users with disabilities in business systems involves selecting & implementing software solutions that support various aspects of accessibility throughout the design & development process. Start by integrating automated accessibility testing tools into your workflow to identify & address common accessibility issues early on in development. In addition to automated tools, integrate assistive technologies for manual testing, such as screen readers, screen magnifiers & speech recognition software. This allows you to experience your systems from the perspective of users with disabilities & identify areas for improvement.

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4 Adopt the practices

The fourth step to ensure accessibility is to adopt the practices and strategies that are proven to improve the accessibility and usability of business systems for users with disabilities. You can adopt practices such as using clear and consistent navigation, labels, and instructions, providing multiple ways to access and present information, ensuring sufficient contrast and readability, avoiding flashing or distracting elements, and offering flexible and customizable options.

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5 Train the staff

The fifth step to ensure accessibility is to train the staff and stakeholders who are involved in the creation, maintenance, and operation of business systems. You can train them on the basics and benefits of accessibility, the standards and guidelines to follow, the tools and techniques to use, and the practices and strategies to implement. You can also train them on how to communicate and collaborate with users with disabilities, and how to address their feedback and complaints.

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6 Monitor the performance

The sixth step to ensure accessibility is to monitor the performance and quality of your business systems for accessibility. You can do this by collecting and analyzing data on the usage, satisfaction, and outcomes of users with disabilities. You can also do this by conducting regular reviews, updates, and improvements of your business systems for accessibility. You can use metrics, indicators, and benchmarks to measure and compare your accessibility performance with your goals and standards.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you ensure accessibility for users with disabilities in business systems?

1

2

3

4

5

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1 Understand the needs

2 Apply the standards

3 Use the tools

4 Adopt the practices

5 Train the staff

6 Monitor the performance

7 Here’s what else to consider

IT Operations

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How can you ensure accessibility for users with disabilities in business systems?

1

2

3

4

5

6

7

1 Understand the needs

2 Apply the standards

3 Use the tools

4 Adopt the practices

5 Train the staff

6 Monitor the performance

7 Here’s what else to consider

IT Operations

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