How can you engage stakeholders in Quality Management?

2 How to identify and analyze stakeholders for QM?

The first step to engage stakeholders in QM is to identify and analyze them based on their level of interest and influence on the project quality. You can use various tools and techniques, such as stakeholder register, stakeholder matrix, power-interest grid, or salience model, to categorize and prioritize your stakeholders according to their quality-related roles, responsibilities, expectations, preferences, and concerns. You can also conduct interviews, surveys, or workshops to gather more information about their quality needs and perspectives.

3 How to plan stakeholder engagement for QM?

The next step is to plan how to engage your stakeholders in QM activities and processes. You can use a stakeholder engagement plan, a document that outlines strategies and actions to communicate and collaborate with stakeholders on quality matters. This plan should include objectives and scope for QM, communication methods, frequency, and channels, participation and consultation methods, feedback and evaluation methods, risks and mitigation strategies, as well as roles and responsibilities for QM.

4 How to execute stakeholder engagement for QM?

The third step is to execute the stakeholder engagement plan and perform the QM activities and processes with the stakeholders. You can use various tools and techniques, such as quality management plan, quality checklists, quality audits, quality control charts, quality reviews, or quality reports, to involve the stakeholders in defining, measuring, monitoring, and improving the quality of the project. You should also communicate and collaborate with the stakeholders regularly, using the methods and channels specified in the plan, to share quality information, resolve quality issues, and solicit quality feedback.

5 How to monitor and control stakeholder engagement for QM?

The fourth step is to monitor and control the stakeholder engagement for QM and ensure that it is effective and aligned with the project objectives. You can use various tools and techniques, such as stakeholder analysis, stakeholder engagement assessment matrix, stakeholder satisfaction surveys, or lessons learned, to evaluate the stakeholder engagement performance and outcomes for QM. You should also identify and address any changes, risks, or issues that may affect the stakeholder engagement for QM and update the plan accordingly.

6 How to close stakeholder engagement for QM?

The final step is to close the stakeholder engagement for QM and ensure that the stakeholders are satisfied and acknowledged for their contribution and support. You can use various tools and techniques, such as quality assurance, quality acceptance, quality closure, or quality recognition, to confirm that the quality requirements and criteria have been met, that the quality deliverables have been accepted, that the quality documentation has been completed, and that the quality stakeholders have been recognized and appreciated. You should also capture and share the quality lessons learned and best practices with the stakeholders and other relevant parties.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?