How can you encourage your team to take ownership of their work?
After-sales is a crucial aspect of customer satisfaction, retention, and loyalty. However, it can also be challenging, demanding, and stressful for your team members, who have to deal with diverse and sometimes difficult situations. How can you encourage your team to take ownership of their work, and motivate them to perform at their best? Here are some tips to help you foster a culture of accountability, autonomy, and empowerment in your after-sales team.