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How can you encourage a culture of learning in provider relations training?

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Provider relations training is an essential skill for case managers who work with health care providers, such as doctors, nurses, therapists, and pharmacists. It involves building and maintaining positive and collaborative relationships with providers, understanding their needs and expectations, and resolving any issues or conflicts that may arise. Provider relations training can help case managers improve the quality and efficiency of care delivery, enhance patient satisfaction and outcomes, and reduce costs and risks.

However, provider relations training is not a one-time event. It requires ongoing learning and development, as the health care environment is constantly changing and evolving. Case managers need to keep up with new policies, regulations, standards, technologies, and best practices that affect their work and their providers. They also need to adapt to different provider cultures, preferences, and communication styles, and to address any emerging challenges or opportunities.

How can you encourage a culture of learning in provider relations training? Here are some tips and strategies that you can use to foster a continuous learning mindset among your case managers and providers.

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Miriam Moser

LinkedIn Top Voice | Zukunftsmitgestalterin Platz 2 Tech & Innovation (AT) | Echte Kommunikation, die Menschen…

1 Assess learning needs

Before you design or implement any provider relations training program, you need to assess the learning needs of your case managers and providers. You can use various methods, such as surveys, interviews, focus groups, observations, or feedback forms, to identify the gaps, strengths, and areas of improvement in their knowledge, skills, and attitudes. You can also analyze the performance data, quality indicators, and satisfaction scores of your case managers and providers, to see where they excel or struggle. Based on your assessment, you can prioritize the learning objectives, topics, and outcomes that are most relevant and valuable for your case managers and providers.

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Miriam Moser

LinkedIn Top Voice | Zukunftsmitgestalterin Platz 2 Tech & Innovation (AT) | Echte Kommunikation, die Menschen mitnimmt & bewegt
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Erkenne den konkreten Lernbedarf und definiere klare Ziele, die die Person erreichen soll. überprüfe vorhandene Lernmaterialien auf Aktualit?t und Qualit?t oder entwickle bei Bedarf neue Ressourcen. Ebenso ist es wichtig zu evaluieren, welche Kenntnisse die Person bereits besitzt. Erforsche, welche Lernformen und -inhalte die Person bevorzugt und welche sie noch erlernen m?chte. Bei der Gestaltung eines Lernangebots sollten auch moderne Technologien, wie beispielsweise Virtual Reality, berücksichtigt werden, um das Lernerlebnis zu intensivieren. ????????

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2 Use blended learning

Blended learning is a combination of different learning modes, such as online, face-to-face, self-paced, instructor-led, or collaborative. It can offer more flexibility, variety, and engagement for your case managers and providers, as they can choose the learning options that suit their preferences, schedules, and goals. For example, you can use online modules or webinars to deliver the theoretical or foundational aspects of provider relations training, and then use face-to-face workshops or simulations to practice the practical or interpersonal skills. You can also use self-paced courses or resources to allow your case managers and providers to learn at their own pace and convenience, and then use instructor-led sessions or mentoring to provide guidance and feedback.

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3 Incorporate feedback and evaluation

Feedback and evaluation are essential for learning and improvement. You need to provide your case managers and providers with timely, specific, and constructive feedback on their provider relations training progress and performance. You can use various tools, such as quizzes, tests, assignments, or portfolios, to measure their learning outcomes and achievements. You can also use peer feedback, coaching, or mentoring, to encourage your case managers and providers to learn from each other and share their experiences and insights. Moreover, you need to evaluate the effectiveness and impact of your provider relations training program, by collecting and analyzing the data on the satisfaction, retention, transfer, and results of your case managers and providers. You can use this information to identify the strengths and weaknesses of your program, and to make any necessary adjustments or improvements.

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4 Promote reflection and action

Reflection and action are key components of experiential learning. You need to encourage your case managers and providers to reflect on their provider relations training experiences, and to apply what they have learned to their practice. You can use various strategies, such as journals, blogs, podcasts, or case studies, to facilitate reflection and action. You can also use action learning, which is a process of learning by doing and solving real-world problems in small groups. Action learning can help your case managers and providers to develop their provider relations skills, while also addressing the issues or challenges that they face in their work.

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Niharika? Dutt

Transforming organizations through innovative employee training strategies.
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It's a crucial step sadly not followed by many organizations, one size does not work for all, similar the understanding and learning interventions would need a through action and reflection, models like skill attitude and knowledge gap can be great parameters to address and work through details.

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5 Recognize and reward learning

Recognition and reward can motivate and reinforce learning. You need to acknowledge and appreciate the efforts and achievements of your case managers and providers in provider relations training. You can use various methods, such as certificates, badges, awards, or incentives, to recognize and reward their learning. You can also use gamification, which is the use of game elements, such as points, levels, or leaderboards, to make learning more fun and competitive. Gamification can help your case managers and providers to track their progress, compare their performance, and challenge themselves in provider relations training.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Kimberly Allen

Consultant Payer Liaison, Stakeholder Advisor, Coauthor
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In my experience, I found it very helpful to have a meeting for clinical teams, connecting them directly to the managed care organization to ask specific questions and help to build the relationship. The MBHOs never said no to that, and we let them know what records and assessments we had, we measured outcomes, etc. We started with what we had and we had open communication with all stakeholders. I am proud of all we did and we did well as a fairly new startup and from that point. We built language and culture, together. We did what we said we were going to do. And yes; I rewarded clinicians that did well within the relationship and wanted to collaborate and our clients benefitted and so did our bottom line.

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How can you encourage a culture of learning in provider relations training?

1

2

3

4

5

6

1 Assess learning needs

2 Use blended learning

3 Incorporate feedback and evaluation

4 Promote reflection and action

5 Recognize and reward learning

6 Here’s what else to consider

Case Management

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How can you encourage a culture of learning in provider relations training?

1

2

3

4

5

6

1 Assess learning needs

2 Use blended learning

3 Incorporate feedback and evaluation

4 Promote reflection and action

5 Recognize and reward learning

6 Here’s what else to consider

Case Management

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