登录查看更多内容

How can you effectively resolve conflicts with difficult people?

由人工智能和领英社区提供技术支持

Conflict is inevitable in any human interaction, but it can also be a source of growth and learning if handled well. However, some people can make conflict resolution more difficult than it needs to be, either by being aggressive, defensive, passive, or manipulative. How can you deal with such difficult people and resolve conflicts effectively? Here are some tips based on emotional intelligence and conflict management skills.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 Identify the source

The first step to resolving any conflict is to understand what is causing it. Is it a misunderstanding, a difference of opinion, a clash of values, or a personal issue? Try to listen actively and empathically to the other person's perspective, and ask open-ended questions to clarify their needs, interests, and emotions. Avoid making assumptions, judgments, or accusations, and focus on the facts and the problem, not the person or their personality.

添加您的观点

Darshak Rana

?? Follow for daily frameworks on high-performance living, and productivity
举报内容
I use "The Socratic Method" It’s an effective way to win arguments without proving a point. Here’s an example: Person A: I am not coming to the park today. It’s too cold. Person B: Why do you think that? Person A: Well, I don’t want to get sick. Person B: What would happen if we went to the park and you got sick? Person A: I’d have to go to the doctor and maybe miss school. Person B: And is that so bad? Person A: I guess not. As you can see, Person B didn’t argue with Person A’s initial statement. Instead, they asked questions that led Person A to realize that going to the park wasn’t as dangerous as they thought.

已翻译

赞

2 Choose your response

Depending on the source and the intensity of the conflict, you may have different options to respond to it. You can use the Thomas-Kilmann Conflict Mode Instrument (TKI) to assess your preferred style of handling conflict, and how it matches with the situation and the other person's style. The TKI identifies five modes: competing, collaborating, compromising, avoiding, and accommodating. Each mode has its pros and cons, and you need to balance your assertiveness and cooperativeness to achieve a satisfactory outcome.

添加您的观点

3 Communicate effectively

Once you have decided on your response, you need to communicate it clearly and respectfully to the other person. Use "I" statements to express your feelings and needs, and avoid blaming, criticizing, or attacking the other person. Acknowledge their feelings and needs, and show empathy and respect. Use positive and constructive language, and avoid sarcasm, insults, or threats. Try to find common ground and areas of agreement, and propose solutions that benefit both parties.

添加您的观点

4 Manage your emotions

Conflict can trigger strong emotions, such as anger, frustration, fear, or hurt. These emotions can cloud your judgment, impair your communication, and escalate the conflict. Therefore, you need to manage your emotions effectively, and not let them take over. You can use techniques such as breathing, relaxation, mindfulness, or self-talk to calm yourself down, and regulate your emotional reactions. You can also ask for a break or a time-out if you feel overwhelmed or need to process your emotions.

添加您的观点

Darshak Rana

?? Follow for daily frameworks on high-performance living, and productivity
举报内容
To control your emotions, remember the 3 C's: 1. Curiosity: Show a genuine interest in their perspective. Even if you think they’re wrong, understanding where they’re coming from will help you find common ground. 2. Calmness: Whenever I feel agitated, I start an internal commentary — “It’s okay. It has nothing to do with me. They’re hurt. They’re in pain. Everyone is different, and everyone has a different choice. Their perception is not the truth.” 3. Consistency: Be consistent in your own beliefs and opinions. If you waver, the other person will sense it and use it against you. The more you stop feeding their provocations, the faster they stop arguing. And the next they meet you, they’ll talk in assertions. Not arguments.

已翻译

赞

5 Seek support

Sometimes, resolving a conflict with a difficult person may require the help of a third party, such as a mediator, a coach, a mentor, or a trusted colleague. You can seek support from someone who is neutral, impartial, and skilled in facilitating constructive dialogue and problem-solving. A third party can help you and the other person to understand each other better, to explore options, and to reach an agreement. They can also provide feedback, advice, and encouragement.

添加您的观点

6 Learn from the experience

Conflict resolution is not only a challenge, but also an opportunity to learn and grow. You can use the experience to improve your emotional intelligence and conflict management skills, and to build stronger relationships. You can reflect on what worked and what didn't work, what you learned about yourself and the other person, and what you can do differently in the future. You can also ask for feedback, and appreciate the positive aspects of the conflict, such as creativity, innovation, or diversity.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Darshak Rana

?? Follow for daily frameworks on high-performance living, and productivity
举报内容
Ask People “How” Instead of Why If you want to know why someone believes what they believe, ask them. It’s that simple. You might not like their answer. You might think it’s wrong or uninformed. That doesn’t matter — because now you have a baseline for the conversation. You can follow up with questions like, “I see, so you think that’s the best solution because _____?” or “How did you come to that conclusion?” You might be surprised at how often people can’t explain why they believe what they believe. It’s one thing to have an opinion; it’s another thing to be able to articulate it. And that’s how you can silence an illogical critic.

已翻译

赞

Personal Development

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you effectively resolve conflicts with difficult people?

1

2

3

4

5

6

7

1 Identify the source

2 Choose your response

3 Communicate effectively

4 Manage your emotions

5 Seek support

6 Learn from the experience

7 Here’s what else to consider

Personal Development

给文章评分

感谢您的反馈

更多Personal Development相关文章

更多相关阅读内容

How can you effectively resolve conflicts with difficult people?

1

2

3

4

5

6

7

1 Identify the source

2 Choose your response

3 Communicate effectively

4 Manage your emotions

5 Seek support

6 Learn from the experience

7 Here’s what else to consider

Personal Development

给文章评分

感谢您的反馈

查看其他技能