How can you effectively communicate with physicians in remote locations?

1 Choose the right channel

The first step to communicate with physicians in remote locations is to choose the right channel for your message. Depending on the urgency, complexity, and confidentiality of the information, you may opt for different modes of communication, such as phone calls, emails, texts, video calls, or online platforms. Consider the advantages and disadvantages of each channel, as well as the availability and preferences of the physician. For example, phone calls are more personal and immediate, but they may interrupt the physician's workflow or be affected by poor reception. Emails are more convenient and detailed, but they may be overlooked or delayed. Video calls are more interactive and engaging, but they require a stable internet connection and a quiet environment.

2 Be clear and concise

The second step to communicate with physicians in remote locations is to be clear and concise in your message. Avoid jargon, slang, or vague terms that may cause confusion or misunderstanding. Use simple and direct language that conveys your main point, purpose, and action. Provide relevant and accurate information, such as data, facts, or evidence, that supports your message. Avoid unnecessary or redundant information that may distract or overwhelm the physician. Use bullet points, headings, or summaries to organize your message and highlight the key points. Check your message for spelling, grammar, or punctuation errors that may affect your credibility or professionalism.

3 Show respect and empathy

The third step to communicate with physicians in remote locations is to show respect and empathy in your tone and attitude. Acknowledge the challenges and pressures that the physician may face in their remote setting, such as limited resources, isolation, or stress. Express appreciation and recognition for their work and contribution. Use polite and courteous words, such as please, thank you, or sorry, that demonstrate your respect and gratitude. Avoid criticism, blame, or judgment that may damage your relationship or trust. Use positive and constructive feedback that focuses on the solution, not the problem. Use emoticons, emojis, or humor to convey your emotions and personality, but be careful not to overuse them or offend the physician.

4 Collaborate and follow up

The fourth step to communicate with physicians in remote locations is to collaborate and follow up on your message. Invite the physician to share their opinions, questions, or concerns, and listen actively and attentively to their response. Show interest and curiosity in their perspective and experience, and ask open-ended questions that encourage dialogue and discussion. Seek clarification and confirmation that you have understood each other correctly, and avoid assumptions or misinterpretations. Agree on the next steps, actions, or deadlines, and confirm them in writing. Follow up on your message regularly and timely, and update the physician on any changes or progress.

5 Use communication tools and resources

The fifth step to communicate with physicians in remote locations is to use communication tools and resources that can enhance your communication skills and effectiveness. There are many online and offline tools and resources that can help you communicate with physicians in remote locations, such as communication apps, platforms, or software, communication guides, manuals, or protocols, communication courses, workshops, or webinars, communication assessments, feedback, or coaching. These tools and resources can help you improve your communication skills, such as listening, speaking, writing, or presenting, as well as your communication strategies, such as planning, preparing, delivering, or evaluating your message.

6 Adapt and improve

The sixth and final step to communicate with physicians in remote locations is to adapt and improve your communication style and approach. Communication is not a one-size-fits-all skill, but a dynamic and evolving process that requires constant learning and improvement. You need to be flexible and adaptable to the different situations, contexts, and preferences that you may encounter when communicating with physicians in remote locations. You need to be open and receptive to the feedback and suggestions that you may receive from the physician or others, and use them to improve your communication performance and outcomes. You need to be proactive and creative in finding new ways and opportunities to communicate with physicians in remote locations, and overcome any barriers or challenges that may arise.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?