登录查看更多内容

How can you effectively communicate performance issues to non-technical stakeholders?

由人工智能和领英社区提供技术支持

Communicating performance issues with stakeholders who may not have a technical background can be challenging. It's essential to bridge the gap between complex technical details and the strategic concerns of your audience. You need to articulate the issues in a way that is both accessible and meaningful to them. This involves simplifying the language, using relatable analogies, focusing on the business impact, and proposing clear solutions. By doing so, you can ensure that stakeholders understand the significance of the performance issues and are equipped to make informed decisions about the application's development and future.

此文章中的业界达人

由社区从 7 条内容中精选。了解更多

Raphael Germano Boschiero

Head of Software Engineering & Cloud Computing | Driving IT Solutions for Products in B2B, B2C, Credit and Finance|…
Motoy Asaph Musan

Biomedical engineer | Web Developer | HTML, CSS, JavaScript | Helping Businesses Build Responsive Websites
Farhad Salehi (He/Him)

Senior System Administrator @ Maximizer Software, Inc. | Microsoft Entra, O365, AD 2019, 2022

1 Define Terms

When discussing performance issues, it’s critical to ensure that everyone is on the same page. Begin by defining any technical terms or acronyms in simple language. For example, if you're talking about the Application Programming Interface (API) response times, explain that an API is a way for different software applications to communicate and that response time is how quickly the system reacts to a user's request. Avoid jargon that could confuse stakeholders and instead use analogies that relate to their experiences or the business world.

添加您的观点

Farhad Salehi (He/Him)

Senior System Administrator @ Maximizer Software, Inc. | Microsoft Entra, O365, AD 2019, 2022
举报内容
1. Use Simple, Clear Language 2. Focus on the Impact 3. Use Analogies and Metaphors 4. Provide Visuals 5. Present Data and Evidence 6. Offer Solutions and Next Steps 7. Be Transparent and Honest

已翻译

赞
Sourabh D.

Software Engineering Management | Product Development | Salesforce Architect - 12x certified
举报内容
Using jargon clearly understood by non-technical teams. Focusing on business impact. Proposing solutions with a plan and actionable steps. Provide visuals, reports as evidence and use analogies to ease understanding and achieve buy-in from stakeholders.

已翻译

赞

2 Use Analogies

Analogies are a powerful tool for explaining technical concepts. Compare a slow-loading application to a congested highway where traffic is bumper-to-bumper. Just as the traffic jam delays drivers from reaching their destinations, performance issues can prevent users from completing tasks promptly, leading to frustration and decreased productivity. By using familiar scenarios, you help non-technical stakeholders visualize the problem and understand its implications without getting bogged down in technical details.

添加您的观点

Raphael Germano Boschiero

Head of Software Engineering & Cloud Computing | Driving IT Solutions for Products in B2B, B2C, Credit and Finance| Expert in Agile, DevOps, and RPA | Specializing in Node.js, React Native, and GraphQL
举报内容
Using analogies is an effective way to enhance the understanding of architecture models. It's crucial to use examples that are relevant to your everyday experiences, as using examples from different areas of IT can be confusing for business stakeholders. IT is often a complex and mysterious field for them. For instance, if you need to explain an API gateway, compare it to a restaurant order system to make the concept more relatable and easier to understand.

已翻译

赞

3 Focus on Impact

Stakeholders are particularly concerned with how performance issues affect the business. Highlight the impact on key business metrics such as user satisfaction, revenue, and operational costs. For instance, if a slow application is causing users to abandon their shopping carts, this directly affects sales figures. By quantifying the issue in terms of lost opportunities or increased support calls, you make the problem tangible and demonstrate the importance of addressing it.

添加您的观点

Motoy Asaph Musan

Biomedical engineer | Web Developer | HTML, CSS, JavaScript | Helping Businesses Build Responsive Websites
举报内容
Focusing on the impact helps stakeholders make sense of the issues. While some might have a big-picture view, others may struggle to see how the issues connect to their concerns. By clearly demonstrating the impacts on what matters to them, you make the information more relevant and understandable.

已翻译

赞

4 Propose Solutions

Once stakeholders grasp the issue's significance, propose solutions in clear, actionable terms. Describe the steps needed to resolve the performance problems, such as optimizing code or upgrading server infrastructure, and explain how these changes will improve the user experience and benefit the business. Offer a timeline and outline any resources required, ensuring that proposals are realistic and grounded in the application's strategic goals.

添加您的观点

Motoy Asaph Musan

Biomedical engineer | Web Developer | HTML, CSS, JavaScript | Helping Businesses Build Responsive Websites
举报内容
In this context, whether the presenter is a project manager, coordinator, project assistant, or holds any other role, non-technical stakeholders won't appreciate a well-described problem without a solution. Regardless of your position, it remains your responsibility to guide them towards resolving the situation.

已翻译

赞

5 Simplify Reporting

When sharing performance data, simplify your reports to focus on the most critical metrics. Use visual aids like graphs or dashboards that present data in an easily digestible format. For example, instead of presenting raw server logs, show a graph that highlights trends in load times during peak usage periods. This helps stakeholders quickly grasp the scale of the issue and monitor progress as improvements are implemented.

添加您的观点

6 Encourage Questions

Finally, encourage stakeholders to ask questions and provide feedback. This two-way communication ensures that they feel involved in the process and that their concerns are addressed. It also gives you the opportunity to clarify any points of confusion and reinforce the collaborative nature of resolving performance issues. Remember, your goal is to foster understanding and partnership, not just to relay information.

添加您的观点

Motoy Asaph Musan

Biomedical engineer | Web Developer | HTML, CSS, JavaScript | Helping Businesses Build Responsive Websites
举报内容
As technical professionals presenting to non-technical stakeholders, our aim isn't to impress but to foster a sense of involvement in the solution. It's crucial that they understand the issue and the proposed resolution clearly. Additionally, any related concerns, such as time, labor, supplies, and cost implications, should be discussed during the question-and-answer session.

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Naghmeh Mostafavi

Agile Business Analyst | MBA | PSM Certified | Scrum Master | Driving Process Improvements & Digital Transformation
举报内容
Be Solution-Oriented Propose Solutions: Outline potential solutions and their benefits. Discuss the resources and time required for implementation. Cost-Benefit Analysis: Present a cost-benefit analysis of addressing the performance issues versus not addressing them.

已翻译

赞

Application Development

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you effectively communicate performance issues to non-technical stakeholders?

1

2

3

4

5

6

7

1 Define Terms

2 Use Analogies

3 Focus on Impact

4 Propose Solutions

5 Simplify Reporting

6 Encourage Questions

7 Here’s what else to consider

Application Development

给文章评分

感谢您的反馈

更多Application Development相关文章

更多相关阅读内容