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How can you effectively communicate with a fintech partner?

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Fintech partnerships and collaborations are becoming more common and important in the executive management landscape. However, communicating effectively with a fintech partner can be challenging, especially if you have different backgrounds, expectations, and goals. In this article, you will learn some tips and best practices to improve your communication skills and foster a productive and mutually beneficial relationship with your fintech partner.

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1 Know your partner

Before you start working with a fintech partner, you should do some research and get to know their background, expertise, vision, and values. This will help you understand their perspective, needs, and preferences, and avoid potential misunderstandings or conflicts. You can also use this information to align your objectives, expectations, and roles, and to establish a common language and terminology.

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Manas Ranjan Panda PhD

Banking & FS I Strategy & Transformation | Innovation I Leadership I Stanford LEAD alumni
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Knowing each other is the first step of building partnership as it’s a such partnerships are long term relationships. There business objectives, value systems and purpose is a must match for the success of this relationship. Else it will be a painful relationship leading to failure.

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2 Choose the right channels

Communication is not only about what you say, but also how you say it. Choosing the right channels and tools for your communication with your fintech partner is crucial to ensure clarity, efficiency, and security. Depending on the type, frequency, and urgency of your communication, you may use different channels, such as email, phone, video call, chat, or project management software. You should also agree on the standards and protocols for each channel, such as response time, format, encryption, and backup.

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3 Listen actively

One of the most important communication skills is listening actively. This means not only hearing what your fintech partner says, but also paying attention to their tone, body language, and emotions. Listening actively shows that you respect and value your partner, and that you are open to feedback and learning. It also helps you to identify and address any issues or concerns that may arise, and to find solutions that work for both parties.

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Manas Ranjan Panda PhD

Banking & FS I Strategy & Transformation | Innovation I Leadership I Stanford LEAD alumni
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Active listening is one of the most important but overlooked aspect in communication. It’s human nature to talk more and heard. The monkey mind keep’s blabbering instead of listening what your partner says. Another aspect is, if one doesn’t listen to what the other side says, his/her information flow gets limited with a closed mind. Open your mind and listen intensely without any prejudice and pre-conceived notion for better outcome.

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4 Be clear and concise

Another key communication skill is being clear and concise. This means expressing your ideas, opinions, and requests in a simple and direct way, without ambiguity or jargon. Being clear and concise helps you to avoid confusion, misinterpretation, or errors, and to save time and resources. It also helps you to build trust and credibility with your fintech partner, and to demonstrate your professionalism and competence.

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Manas Ranjan Panda PhD

Banking & FS I Strategy & Transformation | Innovation I Leadership I Stanford LEAD alumni
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Clear articulation is a fundamental principle of communication that saves valuable time by avoiding confusion while setting up expectations and goals. The articulation should be simple enough for all the stakeholders to understand clearly.

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5 Be respectful and empathetic

Communication is not only a technical skill, but also a relational one. Being respectful and empathetic means acknowledging and appreciating your fintech partner's contributions, perspectives, and feelings, and treating them with courtesy and kindness. Being respectful and empathetic helps you to create a positive and collaborative atmosphere, and to foster a strong and lasting partnership. It also helps you to handle any disagreements or conflicts in a constructive and respectful way, and to overcome any cultural or personal differences.

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Manas Ranjan Panda PhD

Banking & FS I Strategy & Transformation | Innovation I Leadership I Stanford LEAD alumni
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Empathy connects and creates a bond that understands human sentiments well. Being respectful is a quality that can be dropped at any cost. These are values that builds relationships beyond business.

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6 Seek feedback and improvement

Communication is not a one-time event, but an ongoing process. Seeking feedback and improvement means asking for and giving constructive feedback, and using it to enhance your communication skills and performance. Seeking feedback and improvement helps you to learn from your experiences, to identify and correct any mistakes or gaps, and to adapt to changing circumstances or needs. It also helps you to show your fintech partner that you value their input and that you are committed to continuous improvement.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sachio Nishioka

Senior Partner |Ex Deloitte, MUFG, CS, JPM, SMBC |Regional Ambassador Stanford GSB LEAD |Think Tank Cofounder Sustainability, Fintech, Global Leadership | EMBA | Doctoral Scholar | IMAGINE Leader
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One of the approach we can think of when understanding about fintech partner is to look at the business model. By looking at where the incumbent player fit and how fintech partner adds value to the current business model will help us focus on understanding about fintech partner.

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How can you effectively communicate with a fintech partner?

1

2

3

4

5

6

7

1 Know your partner

2 Choose the right channels

3 Listen actively

4 Be clear and concise

5 Be respectful and empathetic

6 Seek feedback and improvement

7 Here’s what else to consider

Executive Management

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How can you effectively communicate with a fintech partner?

1

2

3

4

5

6

7

1 Know your partner

2 Choose the right channels

3 Listen actively

4 Be clear and concise

5 Be respectful and empathetic

6 Seek feedback and improvement

7 Here’s what else to consider

Executive Management

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