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How can you effectively build strong relationships with clients as a team?

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Building strong relationships with clients is essential for any team that wants to deliver high-quality work and achieve customer satisfaction. However, it is not always easy to communicate effectively, manage expectations, and align goals with different stakeholders. How can you and your team overcome these challenges and foster trust, respect, and collaboration with your clients? Here are some tips to help you.

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Paola Sánchez

Alliances @aggity Europe | Tech | Digital Transformation | Sustainability | LinkedIn Top Voice | Ex IBM
Leanne Elverson

Learning and Development Coordinator
Satesh T

Quality Function Deployment Specialist | Former Quality Manager - Daimler, Hyundai, General Motors, Mahindra | Lean Six…

1 Know your client

The first step to building a strong relationship with your client is to understand their needs, preferences, and goals. You and your team should conduct a thorough research on their industry, market, competitors, and target audience. You should also ask them about their vision, values, and expectations for the project. By knowing your client, you can tailor your communication style, deliverables, and feedback to their specific situation and preferences.

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Paola Sánchez

Alliances @aggity Europe | Tech | Digital Transformation | Sustainability | LinkedIn Top Voice | Ex IBM
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Building robust client relationships requires effective team collaboration. - By actively listening to client needs and understanding their business perspective, teams can establish trust through consistent and reliable delivery on promises - Maintaining a positive internal culture translates into respectful and transparent interactions with clients - Offering expertise, celebrating achievements, and staying positive during challenges contribute to a constructive and solution-oriented environment. - Adapting to client preferences and consistently delivering high-quality work creates a foundation for enduring partnerships

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Aditya Iyengar

Business Development Consultant | Client Success | ISO, GDPR, HIPAA, VAPT, SOC, CMMI | Microsoft | UiPath | Salesforce | HubSpot
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Listen to Client Be Calm and make Client Joyful Understand their Pain Focus on what can be done best in Present for both parties Have Conversation outside Business to keep mind relax specially on weekend and holidays

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Sebastián Chaparro Ruiz

Technical Sales @ IBM | Storage Solution Architect
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Según mi experiencia, el primer paso es conocer, cuanto más posible, la industria y los retos a los cuales se enfrenta dicho cliente o compa?ía. Es preciso también conocer quienes son nuestros interlocutores para saber con quien hablamos y qué background tienen. Y por último, en base al desarrollo de las conversaciones, descubrir inquietudes ocultas y buscar una verdadera "Compelling reason to act" que nos ayude a aportarles valor.

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Lisa Holtmeier

Gründerin von WORDSEED? ?? | Begründerin von Wortmedizin & gesunder Kommunikation | Podcasterin ???| Coachin für gesunde Kommunikation für Praxen, Kliniken & Unternehmen | Kommunikation als Gesundheitsf?rderung & Autorin
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Um starke Beziehungen zu Kund*innen aufzubauen, ist eine gesunde Kommunikation im Team entscheidend. Wir pflegen effektive Beziehungen, indem wir klare und transparente Kommunikation untereinander gew?hrleisten. Dies bedeutet, dass wir als Team eng zusammenarbeiten, um Kund*innenanliegen zu verstehen und zu l?sen. Wir h?ren aktiv zu, respektieren die Perspektiven jedes Teammitglieds und pflegen einen offenen Dialog, um Informationen über Kund*innenbedürfnisse und -anforderungen auszutauschen. Durch eine gesunde Kommunikation im Team k?nnen wir ein konsistentes und vertrauenswürdiges Bild nach au?en vermitteln, das zu starken und langfristigen Beziehungen zu unseren Kund*innen führt.

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Shaline Edward

Versatile Tech Enthusiast | Web Development | AWS Certified Cloud Practitioner | Data Science | DevOps | AI | Passionate about Crafting Innovative Solutions for the Digital World
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Greetings Connections!!! 1.Clear Communication: Establish open and transparent communication channels with clients. Keep them informed about project progress, challenges, and successes. Ensure that all team members are aligned in their communication to provide a consistent and cohesive message. 2. Understand Client Needs: Take the time to thoroughly understand the client's goals, expectations, and preferences. Conduct regular check-ins to assess whether the client's needs have evolved and adjust strategies accordingly. 3.Personalize Interactions: Develop a personal connection with clients by taking an interest in their business, industry, and challenges.

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2 Communicate clearly and frequently

The second step to building a strong relationship with your client is to communicate clearly and frequently. You and your team should establish regular and consistent channels of communication with your client, such as email, phone, or video calls. You should also set clear and realistic expectations, deadlines, and milestones for the project. You should update your client on the progress, challenges, and achievements of your team, and seek their input and feedback along the way. By communicating clearly and frequently, you can avoid misunderstandings, resolve issues, and keep your client informed and engaged.

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Sebastián Chaparro Ruiz

Technical Sales @ IBM | Storage Solution Architect
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Habiendo entendido las necesidades del cliente, es necesario establecer una comunicación clara y abierta, siempre enfocándonos en la escucha activa porque puede que descubramos inquietudes que no existían al inicio de las conversaciones. Es imprescindible construir una relación de confianza, la cual se consigue atendiendo con frecuencia a dicho cliente y colaborando de forma conjunta con él. Y muy importante, ser completamente transparentes y usar el sentido común para cumplir lo que se promete.

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3 Showcase your value

The third step to building a strong relationship with your client is to showcase your value. You and your team should demonstrate your expertise, professionalism, and creativity in every aspect of your work. You should deliver high-quality work that meets or exceeds your client's expectations and goals. You should also highlight your unique selling proposition, such as your innovative solutions, competitive pricing, or exceptional service. By showcasing your value, you can build your credibility, reputation, and loyalty with your client.

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Sebastián Chaparro Ruiz

Technical Sales @ IBM | Storage Solution Architect
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Para mí, es imprescindible crear una marca personal. Algo que nos diferencie del resto como equipo y como persona individual. Mostrar nuestras capacidades y valores diferenciales, así como también, si procede, casos de éxito o referencias. Enfocarnos en la solución que aporte valor más que en un producto. Y, en especial para el sector de las TIC, estar en capacitación y formación continua para estar al día y ser un referente tecnológico.

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4 Be flexible and adaptable

The fourth step to building a strong relationship with your client is to be flexible and adaptable. You and your team should be prepared to face changes, challenges, and uncertainties that may arise during the project. You should be willing to adjust your plans, strategies, and methods to accommodate your client's feedback, requests, or concerns. You should also be open to learning from your mistakes, failures, and successes, and use them as opportunities to improve your work and relationship. By being flexible and adaptable, you can show your client that you are responsive, reliable, and resilient.

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5 Appreciate and celebrate

The fifth step to building a strong relationship with your client is to appreciate and celebrate. You and your team should express your gratitude, recognition, and appreciation for your client's trust, support, and collaboration. You should also celebrate your achievements, milestones, and successes with your client, and share your positive feedback, testimonials, and referrals. By appreciating and celebrating, you can strengthen your bond, rapport, and friendship with your client.

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Leanne Elverson

Learning and Development Coordinator
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Appreciation goes a long way! As a team, you should all celebrate the support of any clients you work with. Pay attention to the details and ensure you make a a shared and consistent effort to the relationship. By building rapport and acknowledging achievements and milestones, a team can strengthen bonds with their clients on a personal and professional level!

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6 Seek feedback and improvement

The sixth step to building a strong relationship with your client is to seek feedback and improvement. You and your team should ask your client for their honest and constructive feedback on your work and relationship. You should also provide your own feedback and suggestions on how to improve your collaboration and results. You should use the feedback to identify your strengths, weaknesses, and areas of improvement, and implement action plans to enhance your performance and satisfaction. By seeking feedback and improvement, you can show your client that you are committed, proactive, and eager to grow with them.

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Satesh T

Quality Function Deployment Specialist | Former Quality Manager - Daimler, Hyundai, General Motors, Mahindra | Lean Six Sigma Green Belt | IATF / ISO Internal Auditor | Product Auditor - Mercedes Benz?
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Client Retention / Client talking for your business is one of the main usp which any business owners would love, some key steps to achieve this goal... 1. Understand client's interest on the prospective business venture for you & your team. 2. Understand What makes them tick & to have that Wow! moments 3. Use getting & giving feedback as a 2-way street with clients to excel step 1 & 2 4.Following this approach repeatedly until the moment client is super happy with you & your team.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Brian Decker, SPHR

HR Business Partner, Strategic HR| Diversity & Inclusion Advocate|
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Establishing trust-based relationships with clients requires alignment, transparency and accountability across the team. Determine clear roles and protocols for client communications to provide seamless experiences. Set expectations together for response times, information sharing and issue escalation. Listen actively to fully understand needs and challenges. Follow through reliably on commitments and proactively share updates to deepen trust. Invite candid feedback and collaborate on continuously improving service. Recognize collective wins frequently. United fronts projecting care, capability and consistency build bonds with clients. Strong relationships derive from teams engaging purposefully, collaboratively and authentically.

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How can you effectively build strong relationships with clients as a team?

1

2

3

4

5

6

7

1 Know your client

2 Communicate clearly and frequently

3 Showcase your value

4 Be flexible and adaptable

5 Appreciate and celebrate

6 Seek feedback and improvement

7 Here’s what else to consider

Communication

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How can you effectively build strong relationships with clients as a team?

1

2

3

4

5

6

7

1 Know your client

2 Communicate clearly and frequently

3 Showcase your value

4 Be flexible and adaptable

5 Appreciate and celebrate

6 Seek feedback and improvement

7 Here’s what else to consider

Communication

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