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How can you effectively ask for help from your import/export network?

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Importing and exporting goods can be a complex and challenging business, especially when you have to deal with different regulations, customs, logistics, and markets. Sometimes, you may need to ask for help from your import/export network, which consists of other professionals, organizations, and resources that can support your operations. But how can you do that effectively, without seeming needy, unprofessional, or rude? Here are some tips to help you ask for help from your import/export network in a way that builds trust, rapport, and mutual benefit.

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SUBODH KUMAR VISHWAKARMA

Director: Miraj Group (Africa) 18th Years of Global sourcing of Agro Commodities Like: Soybean NON-GMO & Organic, RCN…
Dominik Klein

Head of Customs at LANXESS, Lecturer, Speaker

1 Identify your needs

Before you reach out to your network, you need to have a clear idea of what kind of help you need, why you need it, and how urgent it is. For example, do you need advice on a specific issue, a referral to a reliable supplier, a recommendation for a service provider, or a favor for a shipment? Be as specific and realistic as possible, and avoid vague or unrealistic requests that may confuse or frustrate your network.

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SUBODH KUMAR VISHWAKARMA

Director: Miraj Group (Africa) 18th Years of Global sourcing of Agro Commodities Like: Soybean NON-GMO & Organic, RCN (Raw Cashew nuts) Rice, Natural Sesame Seeds, Sheanuts, Timber Hard Wood and Teak Wood etc.
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Identify the issue: Identify the problem and notify the supplier or buyer. Be polite and concise: When you reach out to your contacts, be polite, concise, and relevant. Offer help: Try to offer something to help their business first before asking what they can do for yours. Be respectful and professional: Showcase your value and interest, and be respectful and professional. Ask specific questions: To quote effectively, you must know the specific routes of the client. Prepare answers: Write down answers to clients' questions about products and business activities they may ask.

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2 Choose the right channel

Depending on the nature and urgency of your request, you may want to choose the most appropriate channel to communicate with your network. For example, if you need a quick answer to a simple question, you may use email, phone, or instant messaging. If you need a more detailed or complex discussion, you may opt for a video call, a meeting, or a webinar. If you need to share documents or files, you may use a cloud-based platform, a file-sharing service, or a secure portal. Consider the preferences and availability of your network, and use the channel that suits them best.

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Dominik Klein

Head of Customs at LANXESS, Lecturer, Speaker
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Become active in various forums where like-minded import/export experts meet, e.g. in chambers or associations. If you participate regularly and have perhaps even had the opportunity to help others, you will be welcomed with open arms if you ever need help with a question or an issue yourself.

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3 Be polite and respectful

When you ask for help from your network, you are asking for their time, expertise, and resources, which are valuable and limited. Therefore, you should always be polite and respectful, and show your appreciation and gratitude. For example, you can use courteous language, such as "please", "thank you", "I appreciate", and "I value". You can also acknowledge their efforts, achievements, and contributions, and compliment their skills, knowledge, or experience. You can also offer to reciprocate, or help them in return, if possible and appropriate.

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4 Be clear and concise

When you ask for help from your network, you should also be clear and concise, and avoid unnecessary or irrelevant information. For example, you should state your request clearly, explain why you need help, provide relevant details and context, and specify what you expect from them. You should also avoid rambling, repeating, or exaggerating your situation, and stick to the facts and figures. You should also keep your message short and simple, and use bullet points, headings, or numbers to organize your information.

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5 Follow up and follow through

After you ask for help from your network, you should not forget to follow up and follow through. For example, you should confirm that they received your request, thank them for their response, update them on your progress, and inform them of the outcome. You should also keep your promises, meet your deadlines, and deliver your results. You should also provide feedback, suggestions, or testimonials, if applicable and requested. You should also maintain your relationship, and keep in touch with your network, and look for opportunities to help them in the future.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Pramod Upreti

Fleet and Operations Supervisor @ CASTLE LIMOUSINE WLL | Logistics and Transportations
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When asking for help in import/export networks, go beyond needs and channels. Build relationships through genuine interest, mutual support, and collaboration. Contribute insights, stay engaged, and create a network where giving is as valued as receiving. This strengthens connections and boosts the likelihood of receiving assistance when needed.

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How can you effectively ask for help from your import/export network?

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1 Identify your needs

2 Choose the right channel

3 Be polite and respectful

4 Be clear and concise

5 Follow up and follow through

6 Here’s what else to consider

Import/Export Operations

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How can you effectively ask for help from your import/export network?

1

2

3

4

5

6

1 Identify your needs

2 Choose the right channel

3 Be polite and respectful

4 Be clear and concise

5 Follow up and follow through

6 Here’s what else to consider

Import/Export Operations

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