How can you effectively address underperformance among volunteers?

3 Offer support and resources

The third step is to provide your volunteers with the support and resources they need to perform well. This could include training, mentoring, coaching, supervision, or peer support. Ask them what kind of help they need and how you can facilitate their learning and development. Provide them with the necessary tools, equipment, information, and guidance to do their tasks effectively and efficiently. Encourage them to ask questions, share ideas, and seek feedback.

4 Address issues and conflicts

The fourth step is to address any issues or conflicts that may arise from underperformance. This could include complaints, dissatisfaction, frustration, or resentment from other volunteers, staff, or beneficiaries. Handle these situations promptly, professionally, and respectfully. Use a collaborative and problem-solving approach to find solutions that work for everyone. Avoid blaming, criticizing, or shaming the underperforming volunteer. Instead, focus on the facts, the impact, and the desired outcomes.

5 Consider alternatives and consequences

The fifth step is to consider alternatives and consequences if the underperformance persists or worsens. Sometimes, despite your best efforts, a volunteer may not be able to improve their performance or fit in your organization. In that case, you may need to explore other options, such as changing their role, adjusting their schedule, reducing their workload, or referring them to another organization. You may also need to discuss the possibility of ending their volunteer relationship if they fail to meet the minimum standards or violate the policies or values of your organization. Be clear, fair, and compassionate in communicating these decisions and follow the appropriate procedures.

6 Celebrate and retain

The final step is to celebrate and retain your volunteers who perform well and overcome their challenges. Recognize and reward their efforts, achievements, and impact. Show them how much you value and appreciate their work and dedication. Provide them with opportunities for growth, learning, and leadership. Involve them in decision-making and planning. Create a positive and supportive culture where they feel welcome, respected, and engaged. By doing so, you will not only address underperformance, but also enhance performance and retention among your volunteers.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?