How can you discuss automation in IT Operations?

Something else to consider is trends. In experience, I have found that for instance metrics for Disk Free Space alerts can easily make up 18-20% or more of Service Desk issues as an example. Simple scripts can be DISM Clean and limiting VSS to 5% based on If/Else Statements. Automation will aid to divide the self-remediated activities and the User Machines that does not to L1 for initial troubleshooting or Server Alerts to L2 or L3. Having firm and agile scripting for self-healing and events that may aid in regulating this may dramatically reduce this to 5-10%. This will aid the Service Desk and it will not cost more than the automation that runs with most service desk systems. Other options would be back-up issues or services.

In my experience, I propose automation based on the Ticketing tool report. In my case it is SNOW. I pulled a report for the past 6 months and will share that among the team and narrow down it to a proper shape. Once I have a clear vision of what is a repetitive task and what is not. Based on that I engage the DevOps person to get the automation in place. Simple and straightforward to convince the Leadership too and great value.

Discuss automation in IT Operations by highlighting benefits like efficiency, reduced errors, cost savings, and scalability. Emphasize its role in routine tasks, process streamlining, and orchestration. Mention tools like Ansible and Jenkins and showcase successful automation use cases within your organization.

Draw the vision, it didn't matter that's realistic or not. Either there is an existing headache to be removed, or a new operation model is described. Define the target response time and what to achieve without getting into too much details. Talking about big component involved but not how those work in details.

In my opinion When we are discussing automation in IT Operations, it's important to cover various aspects, including the benefits, challenges, implementation strategies, and here are few examples The automation involves using technology to perform tasks, workflows, or processes with minimal human intervention. Few advantages of automation, such as: Improved efficiency: Automating repetitive tasks leads to faster execution. Reduced errors: Automation minimizes human errors. I think by covering these points, we can provide a comprehensive overview of automation in IT Operations, its significance, and how organizations can harness its potential for improving efficiency and productivity.

"When jumping into IT automation, it's essential to understand its numerous advantages. Automation significantly curtails errors and risks by diminishing human oversights and upholding standards and best practices. It boosts productivity by optimizing workflows ensuring tasks are executed swiftly and seamlessly. The adaptability of automation means it scales effortlessly, adjusting to fluctuating demands and surroundings. Consistency is another hallmark, guaranteeing the reliability and precision of outputs. Furthermore, automation is a boon regarding resource management, cutting down on manual efforts and operational expenses.

As you explain the benefits, explore the current trends, future directions of automation in IT and what it will achieve. You can use the insights from VMware3 as a guide, and then discuss how automation is evolving with the use of AI and ML, how automation is becoming more powerful and accessible, and how automation is transforming the role of IT professionals and the IT industry. You can also share your own opinions and predictions about the future of automation in IT

In IT automation, showcasing your toolkit is vital as it underscores your technical acumen and adaptability. Familiar tools in this domain include software and platforms like Ansible (for configuration management), Chef and Puppet (for infrastructure as code), and Terraform (for infrastructure provisioning). Scripting and programming languages such as PowerShell, Python, and Bash are also instrumental.

In my journey with IT automation, I've realized that while the benefits are substantial, the challenges are equally formative. Managing the intricacies of dependencies often feels like navigating a maze, where one wrong turn could lead to system vulnerabilities. And speaking of vulnerabilities, ensuring security and compliance in an automated environment is a constant endeavour. Testing and debugging can be time-consuming, especially when dealing with complex scripts. Then there's the delicate balance between automation and human intervention; where do we draw the line to ensure efficiency without sacrificing quality? And, of course, communicating these complexities to stakeholders, who might need a technical background, is a challenge.