How can you develop empathy when working in customer support?
Empathy is the ability to understand and share the feelings of another person. It is an essential skill for working in customer support, as it helps you to build rapport, resolve issues, and prevent frustration. However, empathy is not something that you are born with or without. It is a skill that you can develop and improve with practice. In this article, we will share some tips on how to develop empathy when working in customer support.