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How can you determine if a conflict is worth resolving?

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Conflict is inevitable in any workplace, but not all conflicts are equally important or urgent. Some conflicts can be ignored, avoided, or postponed without harming your productivity, relationships, or reputation. Others, however, can escalate, disrupt, or damage your work environment and performance. How can you determine if a conflict is worth resolving? Here are some criteria to help you make a smart decision.

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1 Assess the impact

The first step is to evaluate how the conflict affects you and others. Ask yourself these questions: Does the conflict interfere with your work goals or tasks? Does it create stress, frustration, or resentment for you or your colleagues? Does it harm your communication, collaboration, or trust with others? Does it damage your reputation, credibility, or influence? If you answer yes to any of these questions, the conflict is likely to have a negative impact on your work and well-being, and you should consider resolving it.

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Thaweesakdhi Suvagondha

Owner, Paths Institute
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The conflicts arise from differing perspectives or interests, and resolving them can lead to better understanding and collaboration.

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2 Consider the alternatives

The second step is to weigh the pros and cons of resolving the conflict versus ignoring or avoiding it. Ask yourself these questions: What are the benefits of resolving the conflict? What are the costs or risks of resolving the conflict? What are the benefits of ignoring or avoiding the conflict? What are the costs or risks of ignoring or avoiding the conflict? If the benefits of resolving the conflict outweigh the costs or risks, and if the costs or risks of ignoring or avoiding the conflict outweigh the benefits, then you should resolve the conflict. Otherwise, you may choose to let it go or deal with it later.

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Nana Jgerenaia

Honesty is the best policy!
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In some situations, 1 may have exhausted all alternatives, & stepping back could be the best option to restart from the previous step or even from the beginning. By doing so, 1 can move more efficiently towards achieving success, as previous experiences have provided valuable lessons. Imagine, if you play a computer game for the 1st time & fail due to unfamiliarity with the rules, do you give up? Depending on your determination & availability of time you might try again, avoiding the same pitfalls & strategizing for success. When it comes to resolving issues between 2 parties, I believe the key is to either mitigate or address the interests involved. Strong will always give up if negotiation is a waste of time, cause time is precious.

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3 Identify the root cause

The third step is to understand what is causing the conflict and what are the underlying interests, needs, or values of each party. Ask yourself these questions: What is the main issue or problem that triggered the conflict? What are the facts, assumptions, or perceptions that influence the conflict? What are the emotions, motivations, or expectations that drive the conflict? What are the goals, desires, or concerns that each party wants to achieve or address? By identifying the root cause of the conflict, you can clarify the situation, empathize with others, and find common ground.

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4 Choose the best approach

The fourth step is to select the most appropriate and effective way to resolve the conflict. Ask yourself these questions: What is your preferred conflict style and how does it match the situation? What is the other party's conflict style and how can you adapt to it? What is the best time, place, and mode to initiate the conversation? What are the key points, questions, or messages you want to convey? What are the possible outcomes, solutions, or agreements you want to reach? By choosing the best approach to resolve the conflict, you can prepare yourself, communicate clearly, and negotiate fairly.

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5 Seek support if needed

The fifth step is to seek support from others if you feel that you cannot resolve the conflict on your own or if the conflict is too complex or sensitive. Ask yourself these questions: Who can help you resolve the conflict? What kind of help do you need from them? How can you involve them in the process? How can you maintain your autonomy and respect while seeking support? By seeking support from others, you can leverage their expertise, perspective, or influence, and increase your chances of success.

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6 Evaluate the results

The sixth step is to evaluate the results of your conflict resolution efforts and learn from the experience. Ask yourself these questions: Did you achieve your desired outcome, solution, or agreement? Did you improve your relationship, communication, or trust with the other party? Did you reduce your stress, frustration, or resentment? Did you enhance your reputation, credibility, or influence? What did you do well and what can you improve for the next time? By evaluating the results of your conflict resolution, you can celebrate your achievements, acknowledge your challenges, and grow your skills.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Milanyila V.

AI Integrator | Strategic Connector | Empowering Global Expansion & Strategic Innovation|
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Evaluate if the conflict is damaging key relationships, as resolving it can preserve important connections. Assess its impact on productivity; significant hindrance justifies resolution. Consider if the conflict challenges core values or goals, necessitating resolution for alignment. Determine the potential for escalation; early resolution can prevent greater issues. Reflect on the emotional toll; high stress indicates a need for resolution. Identify growth opportunities in resolving the conflict. Weigh required resources against potential benefits. Frequent conflicts suggest a need for resolution to improve harmony. Address conflicts with legal or ethical implications.

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How can you determine if a conflict is worth resolving?

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3

4

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1 Assess the impact

2 Consider the alternatives

3 Identify the root cause

4 Choose the best approach

5 Seek support if needed

6 Evaluate the results

7 Here’s what else to consider

Corporate Communications

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How can you determine if a conflict is worth resolving?

1

2

3

4

5

6

7

1 Assess the impact

2 Consider the alternatives

3 Identify the root cause

4 Choose the best approach

5 Seek support if needed

6 Evaluate the results

7 Here’s what else to consider

Corporate Communications

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